為了改善您的使用體驗,本網站正在進行維護,部分功能暫時無法使用。若本站的文件無法解決您的問題,想要向社群發問的話,請到 Twitter 上的 @FirefoxSupport 或 Reddit 上的 /r/firefox 發問,我們的社群成員將很快會回覆您的疑問。

搜尋 Mozilla 技術支援網站

防止技術支援詐騙。我們絕對不會要求您撥打電話或發送簡訊,或是提供個人資訊。請用「回報濫用」功能回報可疑的行為。

了解更多

Can't send email. Code 4.7.1. All parameters checked, anti-virus deactivated didn't help

  • 1 回覆
  • 1 有這個問題
  • 5 次檢視
  • 最近回覆由 Matt

more options

On my father-in-law laptop, suddenly couldn't send his emails anymore. I've checked the potential issues (anti-virus, parameters) and have alsore-installed his account. Still not working. Same error message: code 4.7.1 - Sender address rejected: Access denied. Any outdated programs could do that? Any other reasons? Should I desintalled Thunderbird completely to re-install it? Thanks for your help!

On my father-in-law laptop, suddenly couldn't send his emails anymore. I've checked the potential issues (anti-virus, parameters) and have alsore-installed his account. Still not working. Same error message: code 4.7.1 - Sender address rejected: Access denied. Any outdated programs could do that? Any other reasons? Should I desintalled Thunderbird completely to re-install it? Thanks for your help!

由 Matt 於 修改

所有回覆 (1)

more options

My guess is that the SMTP server is not set to use a password.

Please add the troubleshooting information to your post To find the Troubleshooting information:

  • Open Help (or click on three-line-icon and select Help)
  • Choose Troubleshooting Information
  • Use the button Copy to clipboard to select all. Do not check box "Include account names"!
  • Paste this in your post.