為了改善您的使用體驗,本網站正在進行維護,部分功能暫時無法使用。若本站的文件無法解決您的問題,想要向社群發問的話,請到 Twitter 上的 @FirefoxSupport 或 Reddit 上的 /r/firefox 發問,我們的社群成員將很快會回覆您的疑問。

搜尋 Mozilla 技術支援網站

防止技術支援詐騙。我們絕對不會要求您撥打電話或發送簡訊,或是提供個人資訊。請用「回報濫用」功能回報可疑的行為。

了解更多

Severe graphical glitches in the UI using Win10

  • 3 回覆
  • 2 有這個問題
  • 15 次檢視
  • 最近回覆由 Wayne Mery

more options

A few days ago when I opened Thunderbird the UI started flickering and partly disappearing. All in all the application becomes completely unusable because 99% of the UI instantly disappears completely (see the screenshots) and only some parts flicker when I move the cursor over where they should be. It seems to be related to visual updates because upon initial startup (where I always see some kind of dialog unrelated to the problem) everything looks fine but after I close the dialog and move the mouse over the window, the glitches start happening.

I already uninstalled Thunderbird and re-installed it in a different directory (version 64.4.0 but other versions seem to have the same issues), removed my profile (from the appdata directory and the profiles.ini; yes, I kept a backup) and renamed the entire appdata/Thunderbird directory but nothing seems to solve the problem. Is there some way to restore everything to how it was before? If not, how can I get Thunderbird at least working normally again?

Screenshots of the issue: https://prod-cdn.sumo.mozilla.net/upl.../2019-01-01-18-23-46-64c5ac.png

https://prod-cdn.sumo.mozilla.net/upl.../2019-01-01-18-23-59-6c1c17.png

https://prod-cdn.sumo.mozilla.net/upl.../2019-01-01-18-24-12-a0b996.png

https://prod-cdn.sumo.mozilla.net/upl.../2019-01-01-18-24-36-52fed0.png

A few days ago when I opened Thunderbird the UI started flickering and partly disappearing. All in all the application becomes completely unusable because 99% of the UI instantly disappears completely (see the screenshots) and only some parts flicker when I move the cursor over where they should be. It seems to be related to visual updates because upon initial startup (where I always see some kind of dialog unrelated to the problem) everything looks fine but after I close the dialog and move the mouse over the window, the glitches start happening. I already uninstalled Thunderbird and re-installed it in a different directory (version 64.4.0 but other versions seem to have the same issues), removed my profile (from the appdata directory and the profiles.ini; yes, I kept a backup) and renamed the entire appdata/Thunderbird directory but nothing seems to solve the problem. Is there some way to restore everything to how it was before? If not, how can I get Thunderbird at least working normally again? Screenshots of the issue: [https://prod-cdn.sumo.mozilla.net/uploads/images/2019-01-01-18-23-46-64c5ac.png] [https://prod-cdn.sumo.mozilla.net/uploads/images/2019-01-01-18-23-59-6c1c17.png] [https://prod-cdn.sumo.mozilla.net/uploads/images/2019-01-01-18-24-12-a0b996.png] [https://prod-cdn.sumo.mozilla.net/uploads/images/2019-01-01-18-24-36-52fed0.png]
附加的畫面擷圖

由 Wayne Mery 於 修改

所有回覆 (3)

more options

try restarting in safe mode. It is on the help menu as "restart with add-ons disabled" but it can also be invoked by holding the shift key while you click to start Thunderbird.

more options

Just tried it but safe mode didn't solve the problem either.

由 Skinnix 於 修改

more options

graphics drivers are a real possiblity