為了改善您的使用體驗,本網站正在進行維護,部分功能暫時無法使用。若本站的文件無法解決您的問題,想要向社群發問的話,請到 Twitter 上的 @FirefoxSupport 或 Reddit 上的 /r/firefox 發問,我們的社群成員將很快會回覆您的疑問。

搜尋 Mozilla 技術支援網站

防止技術支援詐騙。我們絕對不會要求您撥打電話或發送簡訊,或是提供個人資訊。請用「回報濫用」功能回報可疑的行為。

了解更多

Cannot print any emails

  • 2 回覆
  • 2 有這個問題
  • 38 次檢視
  • 最近回覆由 goinuts

more options

I have a home network of 3 win 10 PCs all connect to a Canon network printer. One PC cannot print Thunderbird emails from their accounts. The other two can and all 3 can print any other docs/webpages/images etc., needed.

I'm at a loss to fix this issue. The PC is running Thunderbird 60.4.0 but when trying to print an email, the process is finalised as per the other 2 PCs (Print popup -> Print -> box disappears etc.), but the print job remains in the print queue. I eventually have to go into the print queue and manually remove it. As I said, this PC can print from webpages/office/desktop etc., so I can only assume it's a Thunderbird issue.

Any ideas/help appreciated.

I have a home network of 3 win 10 PCs all connect to a Canon network printer. One PC cannot print Thunderbird emails from their accounts. The other two can and all 3 can print any other docs/webpages/images etc., needed. I'm at a loss to fix this issue. The PC is running Thunderbird 60.4.0 but when trying to print an email, the process is finalised as per the other 2 PCs (Print popup -> Print -> box disappears etc.), but the print job remains in the print queue. I eventually have to go into the print queue and manually remove it. As I said, this PC can print from webpages/office/desktop etc., so I can only assume it's a Thunderbird issue. Any ideas/help appreciated.

所有回覆 (2)

more options

but is it printing to the correct printer? is the name showing correctly when you select print?

more options

Matt said

but is it printing to the correct printer? is the name showing correctly when you select print?

We only have the one printer for the network and yes, it is the default and selected/showing.

由 goinuts 於 修改