You can set this pref to false on the about:config page.

• extensions.htmlaboutaddons.recommendations.enabled = false
• https://support.mozilla.org/en-US/kb/about-config-editor-firefox

cor-el said

You can set this pref to false on the about:config page.

• extensions.htmlaboutaddons.recommendations.enabled = false
• https://support.mozilla.org/en-US/kb/about-config-editor-firefox

Thank You Cor-el.

Any idea on the Part 2 Log In problem using Firefox Account user/password problem I have to access the Support Page to make a/this question ?

Is a loop of Login, try make question asks me to Login again, rinse and repeat.

Can you login to the Firefox account via this web page?

In case of issues try to log in to the Firefox Account via this website.

• https://accounts.firefox.com/signin
• https://accounts.firefox.com/settings

If you use content blocking extensions then make sure to allow https://accounts.firefox.com

If you use extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) that can block content (Adblock Plus, NoScript, Disconnect, Ghostery, Privacy Badger, uBlock Origin) always make sure such extensions do not block content.

• make sure your extensions and filters are updated to the latest version
• https://support.mozilla.org/en-US/kb/troubleshoot-extensions-themes-to-fix-problems

cor-el said

Can you login to the Firefox account via this web page? In case of issues try to log in to the Firefox Account via this website.

• https://accounts.firefox.com/signin
• https://accounts.firefox.com/settings

If you use content blocking extensions then make sure to allow https://accounts.firefox.com

---

If you use extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) that can block content (Adblock Plus, NoScript, Disconnect, Ghostery, Privacy Badger, uBlock Origin) always make sure such extensions do not block content.

• make sure your extensions and filters are updated to the latest version
• https://support.mozilla.org/en-US/kb/troubleshoot-extensions-themes-to-fix-problems

Both URL's

• https://accounts.firefox.com/signin
• https://accounts.firefox.com/settings

lets me login and I default to the Settings Page there is no exit off that page other than to logout.

When I use this URL :

• https://support.mozilla.org/en-US/

I get the standard choices of what Firefox /program/device help icons to the Help Topics.

I then go to Ask A Question and it wants me to login using the New Firefox Account which I do. I then am back at the page Ask A Question but I am not logged in. Repeats over and over like Ground Hog Day.

All Extensions are allowing Firefox : Norton Safe Web - Greyed Out on page/s Ghostery - 0 Blocked Ublock Origin - Allowing Content on page/s Malwarebytes (beta) - Turned Off Privacy Possum - Disabled on page/s Privacy Badger - Allowing Content on page/s

Then as per original question : My settings :

• All Extensions/addons for privacy as per above.
• Content Blocking --> Standard
• Permissions --> All Settings are set to Block.
• Firefox Data Collection and Using 2 are on = Allow Firefox to send technical and interaction data to Mozilla & Allow Firefox to send backlogged crash reports on your behalf.
• Custom About:Config settings, but none that would effect this.

Note further : I was logged into Settings and was asked to login to Support via Firefox Account while I was still logged in to Settings.

I just logged out of Firefox Account Settings and I am still logged in here so the pages can not be hooked up properly would be my guess.

You authenticate to the SUMO support website via the Firefox Account API and once this is done then a session_id cookie is created that is used for further requests. This is different than logging in directly to the Firefox Account website. Logging in directly to the Firefox Account website is merely meant to check whether the account is working.

Solved : Seems I have found the issue since a email turned up in a account I was not expecting it. Seems I have 2 different email addresses entered and they are cross linked some how between Support site and Firefox Account. Will edit.