為了改善您的使用體驗,本網站正在進行維護,部分功能暫時無法使用。若本站的文件無法解決您的問題,想要向社群發問的話,請到 Twitter 上的 @FirefoxSupport 或 Reddit 上的 /r/firefox 發問,我們的社群成員將很快會回覆您的疑問。

搜尋 Mozilla 技術支援網站

防止技術支援詐騙。我們絕對不會要求您撥打電話或發送簡訊,或是提供個人資訊。請用「回報濫用」功能回報可疑的行為。

了解更多

Some downloaded messages go directly to Trash

  • 6 回覆
  • 1 有這個問題
  • 5 次檢視
  • 最近回覆由 diegodad

more options

About half of my downloaded emails go to Trash, the other half go to Inbox as expected. Account is set up as IMAP on a Windows 10 PC. There are no junk filters.

About half of my downloaded emails go to Trash, the other half go to Inbox as expected. Account is set up as IMAP on a Windows 10 PC. There are no junk filters.

被選擇的解決方法

Without me making an changes to Thunderbird or any other app my problem has just gone away on its own; no problem for over a week. I've waited to respond to make sure that the problem doesn't come back.

從原來的回覆中察看解決方案 👍 0

所有回覆 (6)

more options

what anti virus?

more options

Kaspersky Total Security. I have Thunderbird and Kaspersky on 2 Windows 10 machines, but the trash problem only exists on one of them.

more options

Try disabling Kaspersky mail scanning. either for scams spam or malware. Historically it is the scam and spam scanners that anti virus products contain that usually place mail in the incorrect folder.This article appear to offer a how to https://www.digitalmastersmag.com/magazine/kaspersky-internet-security-2018-edit-security-settings-mail-connectivity-errors/

I find it concerning that they are transferring all mail via their servers. So all your mail is going to Moscow for examination before you see it.

more options

Matt - Thank you for your response, but I don't get any invalid certificate warnings, so I don't see how the info in the link you sent will help me. I can't set an exclusion since that process needs the host name from the certificate details.

more options

I did my best to explain how to use software I have never seen. So it is up to you to turn off the kaspersky stuff.

My testing solution is;

  • Restart Thunderbird with add-ons disabled (Thunderbird Safe Mode). On the Help menu, click on "Restart with Add-ons Disabled". If Thunderbird works like normal, there is an Add-on or Theme interfering with normal operations. You will need to re-enable add-ons one at a time until you locate the offender.
  • Restart the operating system in safe mode with Networking. This loads only the very basics needed to start your computer while enabling an Internet connection. Click on your operating system for instructions on how to start in safe mode: Windows 10, Windows 8, Windows 7, Windows Vista, Windows XP, OSX
If safe mode for the operating system fixes the issue, there's other software in your computer that's causing problems. Possibilities include but not limited to: AV scanning, virus/malware, background downloads such as program updates.
more options

選擇的解決方法

Without me making an changes to Thunderbird or any other app my problem has just gone away on its own; no problem for over a week. I've waited to respond to make sure that the problem doesn't come back.