I did that & I have already done many of those things. I did a few more, but I dont think it solved the crashing problem. I have two more problems: 1) the Firefox Privacy notice tab keeps automatically opening a new window in the browser. Even when I close it, it reappears again.How to I stop that? 2) the main menu does not appear at top of the browser about the open tabs/windows. It only appears if I hit the F10 Key & then it disappears right away. How do make be there whenever Firefox browser is open? thank you.

     Jonathan Rose

I have had numerous crashes too. I do not have any crash reports, my Applications support/Firefox/Crash Reports folder only contains an empty folder. I do have screenshots of one crash reflected in Browser console, attached here.

I am running Firefox at the moment and have a few errors showing in the Browser: [Exception... "Component returned failure code: 0x80520001 (NS_ERROR_FILE_UNRECOGNIZED_PATH) [nsIXPCComponents_Utils.readUTF8URI]" nsresult: "0x80520001 (NS_ERROR_FILE_UNRECOGNIZED_PATH)" location: "JS frame :: resource://gre/modules/L10nRegistry.jsm :: this.L10nRegistry.loadSync :: line 759" data: no] L10nRegistry.jsm:759:19

coenvanwyk Please go to the top of any support.mozilla.org web page and use the Get Community Support link: https://support.mozilla.org/en-US/questions/new

Select the product for what the problem is (Firefox or whatever). Now select the category for the problem. At the bottom is Other.

Describe the problem in brief (one line). Then press <enter>. The website will display any prior posts that might help you. If nothing on the list can help, at the bottom press the button; None Of These Solve My Problem.

Now enter all the relative information on the problem. At the bottom of this, you can Add Images.

Under this is Troubleshooting Information. Please press the Share Data button. This will let us look at your system details. No Personal Information Is Collected.

Firefox crashes when I start a download. Firefox crashes when I leave full screen on youtube. Firefox crashes when I close a page. Firefox crashes multiple time when starting firefox. firefox does not record these crashes and when I try to submit the few reports that are there all fail. firefox crashes if I try to open download window if I try and revert to an older version firefox immediately after update my addons downloads an update that I can not stop and then updates all my addons again and immediately starts crashing again I am running 73.0.1 and also crashes trying find what version I am running and it crashes when I am trying to write this Errol Foster

Hi fostererrol

Could you please create a new thread for your question.

• https://support.mozilla.org/en-US/kb/get-community-support

Wow, after reading all the posts and the answers to it, i realize that mozilla Firefox, is not optimized.I have a common use of Firefox so i don't understand . please Take some times to fix the code , give us a distributable product that works. I don't have these crashs problems with any other browser so ,the problem just can't be the consumer configuration.

kind regards

Hi davidjefjef

If you have encountered crashes then could you please create a new thread and, if you have submitted crash reports, please post the IDs of one or more recent crash reports that start with "bp-".

• bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx

You can find the report ID of recent crash reports on the "Help -> Troubleshooting Information" (about:support) page.

• click the "All Crash Reports" button on this page to open the about:crashes page and see all crash reports.

Alternatively you can open about:crashes via the location/address bar.

See also:

• https://support.mozilla.org/en-US/kb/Firefox+crashes