為了改善您的使用體驗,本網站正在進行維護,部分功能暫時無法使用。若本站的文件無法解決您的問題,想要向社群發問的話,請到 Twitter 上的 @FirefoxSupport 或 Reddit 上的 /r/firefox 發問,我們的社群成員將很快會回覆您的疑問。

搜尋 Mozilla 技術支援網站

防止技術支援詐騙。我們絕對不會要求您撥打電話或發送簡訊,或是提供個人資訊。請用「回報濫用」功能回報可疑的行為。

了解更多

I updated my Firefox and now all my stored log in passwords are no longer there

more options

Every website I go to that used to store all my log in info now isn't filling in passwords anymore. What happened?! This is so frustrating!!!

Every website I go to that used to store all my log in info now isn't filling in passwords anymore. What happened?! This is so frustrating!!!

所有回覆 (6)

more options

What happens if you go to about:logins? Are they all there?

There's an "Autofill logins and passwords" option in settings. Is this option checked? If not, check this box.

more options

it is checked I also noticed after I did the update that there is a folder titled Old Firefix Data on my desktop. Do you think the logins would be in there? If so how do I put them back?

more options

Yes, your logins should be there. You need to copy over key4.db and logins.json to your new profile. You can find your profile at about:support

You can find more details here: https://support.mozilla.org/en-US/kb/recovering-important-data-from-an-old-profile#w_passwords

more options

This is a bit confusing. step 3 Hold down control and click on a file you want to copy. What file is that? where is that? How do I know which ones i need? and then where do I copy this?

more options

hey @temekugirl, this issue can be rectify by sign in again to your Mozilla. As you sign in again your all data come back. since your all passwords, bookmarks are related to your account and is syncing on the cloud. let me know the status.

more options

temekugirl said

This is a bit confusing. step 3 Hold down control and click on a file you want to copy. What file is that? where is that? How do I know which ones i need? and then where do I copy this?

You can copy the files that I specified earlier: key4.db and logins.json to your profile which you can find by pasting about:support into your address bar and pressing enter.

If you look through the sections on the page that I linked to you, you'll see that there are files listed for each kind of data you might need to restore. To restore passwords, you copy the key4.db and logins.json files.

Vidit Varshney ( LazyRider) said

hey @temekugirl, this issue can be rectify by sign in again to your Mozilla. As you sign in again your all data come back. since your all passwords, bookmarks are related to your account and is syncing on the cloud. let me know the status.

As long as you used Firefox sync before, the above will also solve your problem.