為了改善您的使用體驗,本網站正在進行維護,部分功能暫時無法使用。若本站的文件無法解決您的問題,想要向社群發問的話,請到 Twitter 上的 @FirefoxSupport 或 Reddit 上的 /r/firefox 發問,我們的社群成員將很快會回覆您的疑問。

搜尋 Mozilla 技術支援網站

防止技術支援詐騙。我們絕對不會要求您撥打電話或發送簡訊,或是提供個人資訊。請用「回報濫用」功能回報可疑的行為。

了解更多

Firefox account Reset Password does not work properly

  • 1 回覆
  • 2 有這個問題
  • 1 次檢視
  • 最近回覆由 cor-el

more options

"Forgot Password?" service does not work properly. Here is what is happening: I enter my email to get a Reset Password Link in my e-mail and Firefox Accounts sends me an email which goes to Spam folder. I open the e-mail and what I see is some kind of source code containing:

ss X-Flow-Id: xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx X-Template-Version: x X-Device-Id: xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx X-Flow-Begin-Time: numbers X-Uid: xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx X-Email-Sender: xxx Content-Type: multipart/mixed; boundary="x+xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx" Message-ID: Date: Sun, 29 Mar 2020 14:17:46 +0000 X-SES-Outgoing: 2020.03.29-................... Feedback-ID: 1.us-west-2.9xxxxxxxxxxxxxxxxxxxxxxxxxxxxx/xxxxxx=:AmazonSES

Need to reset your password?=0A=0AClick the button within the next hour to = create a new password. The request came from the following device:=0A=0A=0A= Firefox on Windows 10=0Anameofcity, ENG, United Kingdom (estimated)=0A= IP address: xxx.xxx.xxx.xxx=0Ax:xx:xx PM (BST) Sunday, Mar 29, 2020=0A=0ACrea= te new password=0Ahttps://accounts.firefox.com/complete_reset_password?uid......etc

Content-Transfer-Encoding: basenumbers Content-Type: encoding type info

, which is not typically normal and should not be exposed in that form as it exposes sensitive information and can be considered a security breach.

I have replaced: the original mix of letters and numbers and IP address with the "xxxxxxxxxxxxxx", wherever only numbers are shown with "numbers", original city/town name with "name of city" so only the Firefox support team will know the details and what exactly is the problem. I can only guess whether this is a system update, encryption issue, cloud or server problem or COVID-19 mutated and can now be transferred to computers as well. Customers should not receive source code in their Firefox Account - Password Reset e-mail! Firefox support team, please fix this!

"Forgot Password?" service does not work properly. Here is what is happening: I enter my email to get a Reset Password Link in my e-mail and Firefox Accounts sends me an email which goes to Spam folder. I open the e-mail and what I see is some kind of source code containing: ss X-Flow-Id: xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx X-Template-Version: x X-Device-Id: xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx X-Flow-Begin-Time: numbers X-Uid: xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx X-Email-Sender: xxx Content-Type: multipart/mixed; boundary="x+xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx" Message-ID: Date: Sun, 29 Mar 2020 14:17:46 +0000 X-SES-Outgoing: 2020.03.29-................... Feedback-ID: 1.us-west-2.9xxxxxxxxxxxxxxxxxxxxxxxxxxxxx/xxxxxx=:AmazonSES Need to reset your password?=0A=0AClick the button within the next hour to = create a new password. The request came from the following device:=0A=0A=0A= Firefox on Windows 10=0Anameofcity, ENG, United Kingdom (estimated)=0A= IP address: xxx.xxx.xxx.xxx=0Ax:xx:xx PM (BST) Sunday, Mar 29, 2020=0A=0ACrea= te new password=0Ahttps://accounts.firefox.com/complete_reset_password?uid......etc Content-Transfer-Encoding: basenumbers Content-Type: encoding type info , which is not typically normal and should not be exposed in that form as it exposes sensitive information and can be considered a security breach. I have replaced: the original mix of letters and numbers and IP address with the "xxxxxxxxxxxxxx", wherever only numbers are shown with "numbers", original city/town name with "name of city" so only the Firefox support team will know the details and what exactly is the problem. I can only guess whether this is a system update, encryption issue, cloud or server problem or COVID-19 mutated and can now be transferred to computers as well. Customers should not receive source code in their Firefox Account - Password Reset e-mail! Firefox support team, please fix this!

所有回覆 (1)

more options

See:

  • /questions/1282865 Resetting password for my Firefox account. Email from you is always in code and unreadable.