為了改善您的使用體驗,本網站正在進行維護,部分功能暫時無法使用。若本站的文件無法解決您的問題,想要向社群發問的話,請到 Twitter 上的 @FirefoxSupport 或 Reddit 上的 /r/firefox 發問,我們的社群成員將很快會回覆您的疑問。

搜尋 Mozilla 技術支援網站

防止技術支援詐騙。我們絕對不會要求您撥打電話或發送簡訊,或是提供個人資訊。請用「回報濫用」功能回報可疑的行為。

了解更多

changed my HD and forgot email and password

more options

hello, I changed my Hard Disk, and I forgot my username email account and password that I used to use. How I can recover my saved accounts and passwords?

hello, I changed my Hard Disk, and I forgot my username email account and password that I used to use. How I can recover my saved accounts and passwords?

所有回覆 (1)

more options

I'm assuming you mean you don't remember your email and password to log into your Firefox Account to use the Firefox Sync feature?

If you have your Firefox Account recovery key, you can regain access to the account using that. See Reset your Mozilla account password with Recovery Keys.

If you don't have your recovery key, any data that you have on Firefox Sync is not recoverable. Resetting your Firefox Account password will erase the data currently stored on Firefox Sync, since it's encrypted using the password that you set the account up with.

Firefox Sync is NOT a data backup service. It was not designed to be one, so it should not be used as one.

If you still have your previous hard drive, you can try creating a local backup of your Firefox profile folder from that drive and transferring it to your new drive.

Hope this helps.