Hello, Since you are using an older version of Firefox, I would like you to kindly Update Firefox to the latest release and try again opening your sites. If that doesn't resolve the issue please inform me.

Thank you.

Please explain the problem in detail. What happens? What is/are the exact error message(s) ?

Does the page load? Is the problem just with downloading the puzzle?

Many site issues can be caused by corrupt cookies or cache.

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.

• Delete cookies to remove the information websites have stored on your computer {web link}

• How to clear the Firefox cache {web link}

If there is still a problem, Start Firefox in Safe Mode {web link}
by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh).
Did this help?

While you are in safe mode;

Try disabling graphics hardware acceleration in Firefox. Since this feature was added to Firefox it has gradually improved but there are still a few glitches.

How to disable Hardware Acceleration {web link}

Hi Anan, do you get the large black square that says you need to activate the Flash plugin? I'm attached a screenshot.

• Why do I have to click to activate plugins?

Once you have gotten past that, do you get a puzzle or a blank area? If it's blank:

Could you check the "Shield" icon at the left end of the address bar to see whether Enhanced Tracking Protection is blocking something in the page, and whether turning that off makes any difference (for the puzzle; I'm pretty sure it will allow ads)?

• Enhanced Tracking Protection in Firefox for desktop