為了改善您的使用體驗,本網站正在進行維護,部分功能暫時無法使用。若本站的文件無法解決您的問題,想要向社群發問的話,請到 Twitter 上的 @FirefoxSupport 或 Reddit 上的 /r/firefox 發問,我們的社群成員將很快會回覆您的疑問。

搜尋 Mozilla 技術支援網站

防止技術支援詐騙。我們絕對不會要求您撥打電話或發送簡訊,或是提供個人資訊。請用「回報濫用」功能回報可疑的行為。

了解更多

Messages open to blank page

more options

I have installed Thunderbird on a new 64-bit Windows 10 machine and migrated my profile from an old 64-bit Windows 7 computer. All of the folders and message headers appear normally, and TB downloads new message headers, but when I click on the messages, old or new, all I get is a completely blank page opening. The messages are intact on the IMAP servers, and I can see them in webmail, but they won't open in TB. I have tried repairing folders and reinstalling TB, but nothing seems to work. Thanks!

I have installed Thunderbird on a new 64-bit Windows 10 machine and migrated my profile from an old 64-bit Windows 7 computer. All of the folders and message headers appear normally, and TB downloads new message headers, but when I click on the messages, old or new, all I get is a completely blank page opening. The messages are intact on the IMAP servers, and I can see them in webmail, but they won't open in TB. I have tried repairing folders and reinstalling TB, but nothing seems to work. Thanks!

所有回覆 (4)

more options

Does it look the same in safe mode?

https://support.mozilla.org/en-US/questions/1295211

more options

This is weird: It does work in safe mode, but I have no add ons or themes. What else is safe mode changing? Thanks!

more options
more options

Your instruction to revert to the default layout worked -- thank you! But it's kinda messed up that using a particular layout of icons -- which worked before -- would stop the program from performing its basic function, and require all this troubleshooting. Thanks again!