為了改善您的使用體驗,本網站正在進行維護,部分功能暫時無法使用。若本站的文件無法解決您的問題,想要向社群發問的話,請到 Twitter 上的 @FirefoxSupport 或 Reddit 上的 /r/firefox 發問,我們的社群成員將很快會回覆您的疑問。

搜尋 Mozilla 技術支援網站

防止技術支援詐騙。我們絕對不會要求您撥打電話或發送簡訊,或是提供個人資訊。請用「回報濫用」功能回報可疑的行為。

了解更多

Haven't been receiving mail for three days.

  • 2 回覆
  • 2 有這個問題
  • 1 次檢視
  • 最近回覆由 Wayne Mery

more options

The update log says my Thunderbird updated to the newest update on 11/19, I updated my computer to Windows 10 on 11/23. The last time I received a new email on Thunderbird was 11/26. I've followed all troubleshooting suggested on https://support.mozilla.org/en-US/kb/cannot-receive-messages#w_the-problem-suddenly-started-after-updating-to-thunderbird-version-78-try-this. I even restarted my computer after each troubleshooting option and nothing has helped. I am able to log into my mail directly on the servers site. I have a family member that also uses Thunderbird on Win 10 and uses the same email server, she is not having this problem.

The update log says my Thunderbird updated to the newest update on 11/19, I updated my computer to Windows 10 on 11/23. The last time I received a new email on Thunderbird was 11/26. I've followed all troubleshooting suggested on https://support.mozilla.org/en-US/kb/cannot-receive-messages#w_the-problem-suddenly-started-after-updating-to-thunderbird-version-78-try-this. I even restarted my computer after each troubleshooting option and nothing has helped. I am able to log into my mail directly on the servers site. I have a family member that also uses Thunderbird on Win 10 and uses the same email server, she is not having this problem.

被選擇的解決方法

Sorry, I'm not seeing a way to delete this post. I hadn't tried uninstalling and re-installing the program, that fixed it.

從原來的回覆中察看解決方案 👍 0

所有回覆 (2)

more options

選擇的解決方法

Sorry, I'm not seeing a way to delete this post. I hadn't tried uninstalling and re-installing the program, that fixed it.

more options

hepercy said

Sorry, I'm not seeing a way to delete this post. I hadn't tried uninstalling and re-installing the program, that fixed it.

Thanks for the update - that suggests antivirus software was blocking incoming mail. Reinstall sometimes helps with that.