為了改善您的使用體驗,本網站正在進行維護,部分功能暫時無法使用。若本站的文件無法解決您的問題,想要向社群發問的話,請到 Twitter 上的 @FirefoxSupport 或 Reddit 上的 /r/firefox 發問,我們的社群成員將很快會回覆您的疑問。

搜尋 Mozilla 技術支援網站

防止技術支援詐騙。我們絕對不會要求您撥打電話或發送簡訊,或是提供個人資訊。請用「回報濫用」功能回報可疑的行為。

了解更多

track a sign in location for a lost phone

  • 1 回覆
  • 1 有這個問題
  • 8 次檢視
  • 最近回覆由 NoahSUMO

more options

Can anyone help me? My husband phone was lost/stolen and we haven't had any luck finding it. but he just got an email for a sign in. how would we find out where the sign in occurred?

Can anyone help me? My husband phone was lost/stolen and we haven't had any luck finding it. but he just got an email for a sign in. how would we find out where the sign in occurred?

所有回覆 (1)

more options

Hello! We're so sorry to hear your husband's phone was stolen. The email alert for the sign-in you mentioned, is that thru the Firefox Accounts feature he is using? Unfortunately, that alert does not transmit a GPS coordinate for you to track the phone's exact location. It only lets you know the general city & country where someone logged in, which is not good for the kind of tracking you're looking for.

If he has his Google account signed into his Android phone, he can try to track it via Google's Find service: Find, lock, or erase a lost Android device: • https://android.com/findhttps://support.google.com/accounts/answer/6160491?hl=en If you lose an Android phone or tablet, or Wear OS watch, you can find, lock, or erase it. If you've added a Google Account to your device, Find My Device is automatically turned on. Learn how to make sure that your device can be found if it gets lost.

To find, lock, or erase an Android phone, that phone must:

  • Be turned on
  • Be signed in to a Google Account
  • Be connected to mobile data or Wi-Fi
  • Be visible on Google Play
  • Have Location turned on
  • Have Find My Device turned on

Google can locate the phone if a lot of the requirements are met above. Good luck & I hope you can recover your phone!

由 NoahSUMO 於 修改