為了改善您的使用體驗,本網站正在進行維護,部分功能暫時無法使用。若本站的文件無法解決您的問題,想要向社群發問的話,請到 Twitter 上的 @FirefoxSupport 或 Reddit 上的 /r/firefox 發問,我們的社群成員將很快會回覆您的疑問。

搜尋 Mozilla 技術支援網站

防止技術支援詐騙。我們絕對不會要求您撥打電話或發送簡訊,或是提供個人資訊。請用「回報濫用」功能回報可疑的行為。

了解更多

Sending/receiving e-mail only in safe mode

  • 4 回覆
  • 1 有這個問題
  • 7 次檢視
  • 最近回覆由 sfhowes

more options

Hi :) I recently bought a new laptop with W10 and I wanted to transfer e-mails from my old laptop (W8) to the new one. I followed the suggested steps - I copied the Thunderbird folder from the Roaming and copied it to the new one. I can see all e-mails in W10 - this is OK. But I cannot receive or send any e-mails now - there is always timeout. I can send/receive only if I run Thunderbird in safe mode. I don´t know what causes this problem, because I have no extensions or add-ons in Thunderbird. It doesn´t work even if I want to run it in safe mode and I click on "Disable all add-ons" and "Reset toolbars and controls".

Hi :) I recently bought a new laptop with W10 and I wanted to transfer e-mails from my old laptop (W8) to the new one. I followed the suggested steps - I copied the Thunderbird folder from the Roaming and copied it to the new one. I can see all e-mails in W10 - this is OK. But I cannot receive or send any e-mails now - there is always timeout. I can send/receive only if I run Thunderbird in safe mode. I don´t know what causes this problem, because I have no extensions or add-ons in Thunderbird. It doesn´t work even if I want to run it in safe mode and I click on "Disable all add-ons" and "Reset toolbars and controls".

所有回覆 (4)

more options
By safe mode I mean Thunderbird safe mode, not Windows safe mode (I didn´t try it).

paaajinka said

Hi :) I recently bought a new laptop with W10 and I wanted to transfer e-mails from my old laptop (W8) to the new one. I followed the suggested steps - I copied the Thunderbird folder from the Roaming and copied it to the new one. I can see all e-mails in W10 - this is OK. But I cannot receive or send any e-mails now - there is always timeout. I can send/receive only if I run Thunderbird in safe mode. I don´t know what causes this problem, because I have no extensions or add-ons in Thunderbird. It doesn´t work even if I want to run it in safe mode and I click on "Disable all add-ons" and "Reset toolbars and controls".
more options

There are a number of conditions for TB safe mode. If add-ons and toolbars and controls aren't a factor, try disabling hardware acceleration in Options/General/Indexing, restart TB, and see if it helps.

more options

Disabling hardware acceleration did not solve the problem...

more options

Hard to say why it works only in TB safe mode if you've ruled out the most common possibilities. Timeouts are usually caused by antivirus apps, and to test that, running Windows in safe mode is a common diagnostic step. Perhaps try a new profile, add an account, and see if it works in TB normal mode. Help/Troubleshooting, about:profiles, to create and run profiles.