Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

為了改善您的使用體驗,本網站正在進行維護,部分功能暫時無法使用。若本站的文件無法解決您的問題,想要向社群發問的話,請到 Twitter 上的 @FirefoxSupport 或 Reddit 上的 /r/firefox 發問,我們的社群成員將很快會回覆您的疑問。

搜尋 Mozilla 技術支援網站

防止技術支援詐騙。我們絕對不會要求您撥打電話或發送簡訊,或是提供個人資訊。請用「回報濫用」功能回報可疑的行為。

了解更多

Unable to download attachments from the website ensap.gouv.fr

more options

I am unable to download attachments from the French government website ensap.gouv.fr. With Microsoft Edge, it works perfectly. Do you know a solution for Firefox?

I am unable to download attachments from the French government website ensap.gouv.fr. With Microsoft Edge, it works perfectly. Do you know a solution for Firefox?

被選擇的解決方法

What kind of files are this ?

Is this about PDF files ?

Start Firefox in Safe Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration or userChrome.css is causing the problem.

  • switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Themes
  • do NOT click the "Refresh Firefox" button on the Safe Mode start window
從原來的回覆中察看解決方案 👍 0

所有回覆 (7)

more options

Please explain the problem in detail. What happens? What is/are the exact error message(s) ?


Go to the Mozilla Add-ons Web Page {web Link} (There’s a lot of good stuff here) and search for a download manager.


This download manager works separately from the browser. The browser tells it what to download, and off it goes.

http://www.freedownloadmanager.org It is a powerful modern download accelerator and organizer for Windows and Mac.

more options

Hello, The browser tells which attachments to download but when I click on those attachment links, nothing happens. There is no error message. I Visited the Mozilla add-ons web page before asking my question. There is nothing on this subject. I am working with Windows 10. On the other hand, it runs well with Microsoft Edge.

more options

Georges Langlois said

The browser tells which attachments to download but when I click on those attachment links, nothing happens. There is no error message.

Try using the right-click.

I Visited the Mozilla add-ons web page before asking my question. There is nothing on this subject.

Did you search for download managers?

more options

選擇的解決方法

What kind of files are this ?

Is this about PDF files ?

Start Firefox in Safe Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration or userChrome.css is causing the problem.

  • switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Themes
  • do NOT click the "Refresh Firefox" button on the Safe Mode start window
more options

Hello I tried the right click: without effect. I tried to restart Firefox in Safe mode and to switch to the DEFAULT theme: without effect. I looked in the download library, the download history where I can see files downloaded from websites other than ensap.gouv.fr. The files which should come from ensap.gouv.fr are not there. I saw on the Microsoft Edge browser (which works well) that the files to download are PDF files.

Thank you for your help but this bug is sad for Firefox.

more options

What happens if you try to download the PDF attachments via "Save Link As" in the right-click context menu or via a left-click ? What kind of content (MIME) type does Firefox show in the download dialog and what choices do you have ? Does Firefox identify the file as a PDF file ?

In most cases Firefox can offer to open the file in a Firefox tab and allow to save the file this way.


You can possibly check the Web Console and Network Monitor for possible error messages.

more options

Hello When I left click on an attachment link, nothing happens. When I right click on an attachment link, a contextual menu opens. In this menu: - If I choose, 'Open the link in a new tab', I return to my identification as when opening the website (identity and password); - If I choose, 'Save link target as', a html file is saved in the download folder. A double click on this html file opens a window and a search for opening the file for a few seconds and nothing more; - if I choose 'Copy the link', then I paste the link in a new Firefox window and I return to my identification as when opening the website (identity and password); Link exemple: https://ensap.gouv.fr/web/remunerationpaie/2021; -if I choose 'Bookmark on the link', a bookmark is displayed in the list of bookmarks. A double click on this bookmark opens and closes a window in one second. Bookmark properties exemple: Name: Février 2021 2021_02_BP_fevrier.pdf (PDF, 25 Ko) 110,33 €; Address: https://ensap.gouv.fr/web/remunerationpaie/2021. You may notice that PDF appears in the bookmark's name.