為了改善您的使用體驗，本網站正在進行維護，部分功能暫時無法使用。若本站的文件無法解決您的問題，想要向社群發問的話，請到 Twitter 上的 @FirefoxSupport 或 Reddit 上的 /r/firefox 發問，我們的社群成員將很快會回覆您的疑問。

Avatar for Username

搜尋 Mozilla 技術支援網站

防止技術支援詐騙。我們絕對不會要求您撥打電話或發送簡訊，或是提供個人資訊。請用「回報濫用」功能回報可疑的行為。

了解更多

此討論串已被封存。 如果您有需要幫助，請新增一個新問題

How do I completely uninstall to re-start clean?

  • 1 回覆
  • 1 有這個問題
  • 11 次檢視
  • 最近回覆由 Matt

pbrim55
pbrim55
more options

I just installed Thunderbird on Windows 7 to move away from GMAIL, but I messed up some things. I was trying to split messages out into local folders, but I ended up with some messages getting deleted altogether and some doubled. So I thought I would just uninstall and start over, since all the messages are still on the GMAIL server. I followed the steps to uninstall, and the program does appear to have disappeared, but when I go back and install from the download, it comes back with my accounts, profiles and local folders all exactly the same, including all my errors, and it is only downloading messages that were not downloaded before.

How do I get back to a clean slate so I can start over and do it right without losing any messages?

I just installed Thunderbird on Windows 7 to move away from GMAIL, but I messed up some things. I was trying to split messages out into local folders, but I ended up with some messages getting deleted altogether and some doubled. So I thought I would just uninstall and start over, since all the messages are still on the GMAIL server. I followed the steps to uninstall, and the program does appear to have disappeared, but when I go back and install from the download, it comes back with my accounts, profiles and local folders all exactly the same, including all my errors, and it is only downloading messages that were not downloaded before. How do I get back to a clean slate so I can start over and do it right without losing any messages?

所有回覆 (1)

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

your asked for it.

open windows file explorer by pressing windowskey+R and typing %appdata/% and pressing enter.

You will see a Thunderbird folder in the appdata folder that is opened. delete it. That is all. But if you loose something in your mail or contacts by doing so don't blame me :). I am answering your question, not doing something I would generally recommend.