We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

為了改善您的使用體驗,本網站正在進行維護,部分功能暫時無法使用。若本站的文件無法解決您的問題,想要向社群發問的話,請到 Twitter 上的 @FirefoxSupport 或 Reddit 上的 /r/firefox 發問,我們的社群成員將很快會回覆您的疑問。

搜尋 Mozilla 技術支援網站

防止技術支援詐騙。我們絕對不會要求您撥打電話或發送簡訊,或是提供個人資訊。請用「回報濫用」功能回報可疑的行為。

了解更多

Can't Change Password

more options

When I try to change my password, it makes me log in, which I do using my old password. Then I get to the change password screen, enter my old password, my new password, and my new password again to confirm. But it won't let me save it because it says "incorrect password." I know it's not the incorrect password, because I just used it to log in. I use KeePass, I copy the password, it is impossible to misprint.

When I try to change my password, it makes me log in, which I do using my old password. Then I get to the change password screen, enter my old password, my new password, and my new password again to confirm. But it won't let me save it because it says "incorrect password." I know it's not the incorrect password, because I just used it to log in. I use KeePass, I copy the password, it is impossible to misprint.

所有回覆 (5)

more options

What password is this about ?

Note that you shouldn't confuse the Primary Password to unlock the passwords stored in Firefox and the password used to login to the Firefox Account used for Sync,

In case of issues try to login to the Firefox Account via this website.

more options

cor-el said

What password is this about ? Note that you shouldn't confuse the Primary Password to unlock the passwords stored in Firefox and the password used to login to the Firefox Account used for Sync, In case of issues try to login to the Firefox Account via this website.

I don't confuse them. I successfully log in to https://accounts.firefox.com/settings, click change password and enter the same password to change it, but the site report "incorrect password". This is paradoxical. I changed my main email, maybe that's the reason.

由 Баикин Александр 於 修改

more options

I don't confuse them. I successfully log in to https://accounts.firefox.com/settings, click change password and enter the same password to change it, but the site report "incorrect password". This is paradoxical. I changed my main email, maybe that's the reason.

more options

If you are changing the email address and the password at the same time, I would suggest doing that in two transactions instead.

more options

I did it separately. I even logged into a private window to change my password. Change didn't work.