emails to certain recipients are bouncing back with error message
The error message below continues to be happening with the Social Security Dept. that never happened before. I have called hostgator many times and they said to write Mozilla to correct this problem. Please help!!!!!!
This is the mail system at host gateway22.websitewelcome.com.
I'm sorry to have to inform you that your message could not be delivered to one or more recipients. It's attached below.
For further assistance, please send mail to postmaster.
If you do so, please include this problem report. You can delete your own text from the attached returned message.
The mail system
<jennifer.mjoness@ssa.gov>: conversation with
mailin1b-nsc.ssa.gov[137.200.44.15] timed out while performing the EHLO handshake
Reporting-MTA: dns; gateway22.websitewelcome.com X-Postfix-Queue-ID: 1AEAC9D03 X-Postfix-Sender: rfc822; wsr@westernsloperehab.com Arrival-Date: Wed, 4 May 2022 12:41:17 -0500 (CDT)
Final-Recipient: rfc822; jennifer.mjoness@ssa.gov Original-Recipient: rfc822;jennifer.mjoness@ssa.gov Action: failed Status: 4.4.2 Diagnostic-Code: X-Postfix; conversation with
mailin1b-nsc.ssa.gov[137.200.44.15] timed out while performing the EHLO handshake
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Are you able to contact the person when writing from a webmail account?
Yes, I probably could contact that person. The trouble is, is 'that' person is the Social Security Administration as we have had a contract to work for them for many, many years and have had no issue until recently of them not receiving our emails. It happens randomly and not always the same person. I have requested the SSA tech dept. to look into it, but I feel that is not where the problem lies. We have Hostgator and I have contacted them multiple times and they say it is not them. They said to contact Mozilla. I appreciate you looking into my question. If you have any ideas, I am open to them all. Thank you!!
I asked the question because, if you have trouble reaching them via other avenues, then Thunderbird is not the cause. It might be an actual network issue, which is how it appears.
A network issue? So are you saying it is probably Hostgator?
No. You are getting an RFC822 system error code. Hostgator is not involved. It might be a transient problem with your intended receiver since you indicated it was intermittent.
David, you have helped me understand this more than anyone and I so appreciate that!! Thank you. Hopefully when Social Security Tech Support answers me, they will be able to clear this problem up even more. You have been very helpful, thank you so much.
Well, I do hope you get it resolved. Thanks for your kind words .