Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

為了改善您的使用體驗,本網站正在進行維護,部分功能暫時無法使用。若本站的文件無法解決您的問題,想要向社群發問的話,請到 Twitter 上的 @FirefoxSupport 或 Reddit 上的 /r/firefox 發問,我們的社群成員將很快會回覆您的疑問。

搜尋 Mozilla 技術支援網站

防止技術支援詐騙。我們絕對不會要求您撥打電話或發送簡訊,或是提供個人資訊。請用「回報濫用」功能回報可疑的行為。

了解更多

Address Book Empty after 102.3.0 installation

  • 2 回覆
  • 2 有這個問題
  • 9 次檢視
  • 最近回覆由 silveraz

more options

A laptop running Windows 10 was using an older version of Thunderbird (2019) and would not update even though the auto update box was checked. Downloaded and installed 102.3.0, which to my surprise did not require that the older version be uninstalled, and all went smoothly: all folders are in place with no data lost. However, the address books are empty. Found a Contacts folder located here C:\Users\Username\Contacts and this folder contains all the missing contacts. What steps do I need to take to get 102.3.0 to access this file / data?

Thanks in advance for advice, Bob

A laptop running Windows 10 was using an older version of Thunderbird (2019) and would not update even though the auto update box was checked. Downloaded and installed 102.3.0, which to my surprise did not require that the older version be uninstalled, and all went smoothly: all folders are in place with no data lost. However, the address books are empty. Found a Contacts folder located here C:\Users\Username\Contacts and this folder contains all the missing contacts. What steps do I need to take to get 102.3.0 to access this file / data? Thanks in advance for advice, Bob

被選擇的解決方法

C:\Users\Username\Contacts is the location for Windows addresses, not Thunderbird.

Your direct update from 2019 version (probably Thunderbird 68) to Thunderbird 102 jumped over the address book migrate process.

1. Backup your Thunderbird profile https://support.mozilla.org/en-US/kb/profiles-where-thunderbird-stores-user-data#w_restoring-a-profile-backup 2. Do Tools > Import > pick "Import from file" > pick "Import Address Books" > point to your profile directory, and pick the address book file(s)

Please post your results.

從原來的回覆中察看解決方案 👍 0

所有回覆 (2)

more options

選擇的解決方法

C:\Users\Username\Contacts is the location for Windows addresses, not Thunderbird.

Your direct update from 2019 version (probably Thunderbird 68) to Thunderbird 102 jumped over the address book migrate process.

1. Backup your Thunderbird profile https://support.mozilla.org/en-US/kb/profiles-where-thunderbird-stores-user-data#w_restoring-a-profile-backup 2. Do Tools > Import > pick "Import from file" > pick "Import Address Books" > point to your profile directory, and pick the address book file(s)

Please post your results.

more options

Thank you Wayne Mery! I followed your directions which solved the problem. Address Book is back!