Hi The product that you refer to is one of our premium products. In order to get premium support from a dedicated agent, please select the product below to submit your question: * [https://support.mozilla.org/en-US/questions/new/firefox-private-network-vpn/form Mozilla VPN] * [https://support.mozilla.org/en-US/questions/new/firefox-private-network/form Firefox Private Network] * [https://support.mozilla.org/en-US/questions/new/relay/form Firefox Relay] * [https://support.mozilla.org/en-US/questions/new/mdn-plus/form MDN Plus]

The desktop Firefox web browser and mobile Firefox web browsers for Android and iOS (iPhone/iPad) are 100% Free to install and use with no charges ever. Perhaps you installed and signed up for Mozilla VPN https://www.mozilla.org/products/vpn/ or perhaps even the Firefox Private Network https://fpn.firefox.com/ extension. If you did purchase and install Mozilla VPN and you change your mind then you can do a refund. https://support.mozilla.org/en-US/kb/mozilla-vpn-faq#w_what-is-your-refund-policy https://support.mozilla.org/en-US/kb/how-do-i-request-refund-mozilla-vpn If it was indeed Mozilla VPN or Firefox Private Network you signed up for then there are support forum sections you can post a thread in for help as Paul linked to in above reply.