為了改善您的使用體驗，本網站正在進行維護，部分功能暫時無法使用。若本站的文件無法解決您的問題，想要向社群發問的話，請到 Twitter 上的 @FirefoxSupport 或 Reddit 上的 /r/firefox 發問，我們的社群成員將很快會回覆您的疑問。

Avatar for Username

搜尋 Mozilla 技術支援網站

防止技術支援詐騙。我們絕對不會要求您撥打電話或發送簡訊，或是提供個人資訊。請用「回報濫用」功能回報可疑的行為。

了解更多

此討論串已經關閉並封存。 如果您有需要幫助，請新增一個新問題

STill Not working

  • 1 回覆
  • 0 有這個問題
  • 1 次檢視
  • 最近回覆由 Matt

marinedad
marinedad
more options

Thunderbird changed over night, and is VERY jacked up... none of my inboxes have anything in them, and one of my Email addresses and folder don't exist!!! I received a response from my earlier rant


Try the following:

Set this setting: 

   'View' > 'Folders' > 'All'

Then do this: 

   Menu icon > Help > More Troubleshooting Information
   Under 'Application Basics' - half way is Profile Folders - click on 'Open Folder'

window opens showing contents of your profile name folder 

   Exit Thunderbird now - this is important

Scroll down and delete the following files: 

   folderCache.json
   folderTree.json
   virtualFolders.dat
   session.json
   xulstore.json

Click on 'Mail' folder 

   delete 'smart mailboxes' folder

(do not worry if it does not exist - it just means you have never used Unified)

Start Thunderbird.

Please Report back on results.


BUT IM ON A MAC....SO I NEED HELP IN MY SYSTEM TO GET THIS STRAIGHTENED OUT....OR I PREFER TO GO BACK TO THE OLD PLATFORM....THAT WASN'T BROKE!!!

Thunderbird changed over night, and is VERY jacked up... none of my inboxes have anything in them, and one of my Email addresses and folder don't exist!!! I received a response from my earlier rant Try the following: Set this setting: 'View' > 'Folders' > 'All' Then do this: Menu icon > Help > More Troubleshooting Information Under 'Application Basics' - half way is Profile Folders - click on 'Open Folder' window opens showing contents of your profile name folder Exit Thunderbird now - this is important Scroll down and delete the following files: folderCache.json folderTree.json virtualFolders.dat session.json xulstore.json Click on 'Mail' folder delete 'smart mailboxes' folder (do not worry if it does not exist - it just means you have never used Unified) Start Thunderbird. Please Report back on results. BUT IM ON A MAC....SO I NEED HELP IN MY SYSTEM TO GET THIS STRAIGHTENED OUT....OR I PREFER TO GO BACK TO THE OLD PLATFORM....THAT WASN'T BROKE!!!

所有回覆 (1)

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

Well if you want operating system specific answers, it is generally a good idea to mention that you are using something that is not the market leader. (windows has well over 90% market share for Thunderbird)

However, and this is important. I have no idea why you are not able to follow these instructions. You see I don't use apple products. Perhaps you do not have a help menu. I thought such was common to all operating systems.

I suggest you go back to your original rant and ask the responder for clarification. As this is a duplication, or a continuation of https://support.mozilla.org/en-US/questions/1392047 I am closing this topic.