newly downloaded thunderbird for email but all my local folders are missing
dont know how to get my local folders and sub folders to appear
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Do you mean Thunderbird updated and now the Folder Pane is empty - it looks all blank ?
I yes:
Error console is here: 'Tools' > 'Developer Tools' > 'Error Console' Open the 'Error Console' Post an image showing the contents of the Error Console.
Try this first: After posting the image showing contents of Error Console...
- 'Tools' > 'Developer tools' > 'Error Console'
- Clear the error console then close that window.
- Menu icon > Help > More TRoubleshooting Information
- Under 'Application Basics' about half way down is 'Profile Folders' - click on 'Open Folder'
It opens a new window showing the contents of the 'profile name' folder.
- Exit Thunderbird now this is important.
delete the following files - note some files may not have been created
- folderCache.json
- folderTree.json
- virtualFolders.dat
- virtualFolders-1.dat
- session.json
- xulstore.json
This time I need you to start Thunderbird using 'Run as Administrator' - this is important.
- Right click on the Thunderbird shortcut icon and select 'Run as Administrator'
If this fails:
- 'Tools' > 'Developer tools' > 'Error Console'
- Post image of Error Console