Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

為了改善您的使用體驗，本網站正在進行維護，部分功能暫時無法使用。若本站的文件無法解決您的問題，想要向社群發問的話，請到 Twitter 上的 @FirefoxSupport 或 Reddit 上的 /r/firefox 發問，我們的社群成員將很快會回覆您的疑問。

Avatar for Username

搜尋 Mozilla 技術支援網站

防止技術支援詐騙。我們絕對不會要求您撥打電話或發送簡訊，或是提供個人資訊。請用「回報濫用」功能回報可疑的行為。

了解更多

此討論串已被封存。 如果您有需要幫助，請新增一個新問題

Unable to find proxy server

  • 2 回覆
  • 2 有這個問題
  • 11 次檢視
  • 最近回覆由 ninjachippie

ninjachippie
ninjachippie
more options

I just downloaded FireFox because it's the browser that's recommended by the IT administrator for using the company proxy. I've set up the proxy settings but with the proxy set I cannot connect to any site.

I get this message in the browser window Unable to find the proxy server

Firefox is configured to use a proxy server that can’t be found. 

   Check the proxy settings to make sure that they are correct.
   Check to make sure your computer has a working network connection.
   If your computer or network is protected by a firewall or proxy, make sure that Firefox is permitted to access the web.

I've double checked the proxy settings and they are correct. I can connect to sites with other browsers to I have a network connection. My computer does not have a firewall set.

Also FireFox connects to websites when I disable the proxy. I've also confirmed with other colleagues that they are using the proxy so the problem is not that the proxy server is not correctly set up.

Can anyone help me troubleshoot?

I just downloaded FireFox because it's the browser that's recommended by the IT administrator for using the company proxy. I've set up the proxy settings but with the proxy set I cannot connect to any site. I get this message in the browser window '''Unable to find the proxy server Firefox is configured to use a proxy server that can’t be found. Check the proxy settings to make sure that they are correct. Check to make sure your computer has a working network connection. If your computer or network is protected by a firewall or proxy, make sure that Firefox is permitted to access the web.''' I've double checked the proxy settings and they are correct. I can connect to sites with other browsers to I have a network connection. My computer does not have a firewall set. Also FireFox connects to websites when I disable the proxy. I've also confirmed with other colleagues that they are using the proxy so the problem is not that the proxy server is not correctly set up. Can anyone help me troubleshoot?

由 ninjachippie 於 修改

所有回覆 (2)

ninjachippie
ninjachippie 提出問題者
more options

Hi Dropa, Thanks for the reply. The reason I mention that I can connect without the proxy is to confirm that fresh install actually works. Worth confirming because there are some questions on this site troubleshooting just that. I don't want to contact the company IT yet because 1) colleagues are using the proxy server with no issues 2) I'm not even able to connect to google, so evidence seems to point to the problem being on my end. I've updated my question to include that colleagues are using the server with no issues.

I've double checked my proxy settings and confirmed with my colleagues that they are the same as they are using.

ninjachippie
ninjachippie 提出問題者
more options

I ended up solving the problem by speaking with my company's admin. The solution uses Chrome with a browser extension. So I didn't solve it using FireFox though there's probably an equivelant FireFox extension. But since I normally use Chrome I'm fine with that solution. TY for the feedback.