為了改善您的使用體驗,本網站正在進行維護,部分功能暫時無法使用。若本站的文件無法解決您的問題,想要向社群發問的話,請到 Twitter 上的 @FirefoxSupport 或 Reddit 上的 /r/firefox 發問,我們的社群成員將很快會回覆您的疑問。

搜尋 Mozilla 技術支援網站

防止技術支援詐騙。我們絕對不會要求您撥打電話或發送簡訊,或是提供個人資訊。請用「回報濫用」功能回報可疑的行為。

了解更多

Lost access to primary email

  • 2 回覆
  • 1 有這個問題
  • 1 次檢視
  • 最近回覆由 James

more options

Hi,

I come back to use Firefox and discovered my personal email was associated with an account I created 5 years ago with my professional email that has been destroyed since then.

In the Firefox account settings it says: "Access your account if you can’t log in to your primary email."

But if I try to "Make primary" my secondary email it asks for a confirmation code from the primary email which I don't have access.

If I want to remove my secondary email in order to use it to create another account, it asks for a confirmation code.

If I want to delete the account, it asks for a confirmation code.

It's hard to understand what the use of a secondary email if it can't be used when needed.

What are my option to be able to use my personal email (secondary email of an existing account). Doesn't matter if I have to recreate an account but my personal email is locked to that account.

PS: I have access to the Firefox account but can't access the primary email.

Regards,

Hi, I come back to use Firefox and discovered my personal email was associated with an account I created 5 years ago with my professional email that has been destroyed since then. In the Firefox account settings it says: "Access your account if you can’t log in to your primary email." But if I try to "Make primary" my secondary email it asks for a confirmation code from the primary email which I don't have access. If I want to remove my secondary email in order to use it to create another account, it asks for a confirmation code. If I want to delete the account, it asks for a confirmation code. It's hard to understand what the use of a secondary email if it can't be used when needed. What are my option to be able to use my personal email (secondary email of an existing account). Doesn't matter if I have to recreate an account but my personal email is locked to that account. PS: I have access to the Firefox account but can't access the primary email. Regards,

由 Geoffrey 於 修改

所有回覆 (2)

more options

At this point that is a Lost account and there nothing more that can be done since it requires the Primary email to do the password reset. This is just Firefox forum End User help. You have to create a new account and use a email provide yahoo or gmail that will not cause this issue in the future.

more options