為了改善您的使用體驗,本網站正在進行維護,部分功能暫時無法使用。若本站的文件無法解決您的問題,想要向社群發問的話,請到 Twitter 上的 @FirefoxSupport 或 Reddit 上的 /r/firefox 發問,我們的社群成員將很快會回覆您的疑問。

搜尋 Mozilla 技術支援網站

防止技術支援詐騙。我們絕對不會要求您撥打電話或發送簡訊,或是提供個人資訊。請用「回報濫用」功能回報可疑的行為。

了解更多

Site that require Username and Password

  • 2 回覆
  • 0 有這個問題
  • 1 次檢視
  • 最近回覆由 cor-el

more options

I can no longer log-in to sites that require Usersname and Password on my Mac. But I have no trouble using my iPhone to log-in using the ios Firefox and Firefox Focus. I tried clearing the history on my Mac and still no success. The error message I keep getting is "Could not process login". I know my username and password by heart and have had problem logging in before. Just recently in January 2023. I kept trying until I got locked-out. Please advise.

I can no longer log-in to sites that require Usersname and Password on my Mac. But I have no trouble using my iPhone to log-in using the ios Firefox and Firefox Focus. I tried clearing the history on my Mac and still no success. The error message I keep getting is "Could not process login". I know my username and password by heart and have had problem logging in before. Just recently in January 2023. I kept trying until I got locked-out. Please advise.
附加的畫面擷圖

所有回覆 (2)

more options

hmm if it was working before, then what settings/ updates have you recently changed??

You can test your browser at SSL Labs, by selecting Client Test, will let you know more. https://www.ssllabs.com/projects/index.html

A lot of websites require third party cookies to be enabled, might be worth checking, if that is on.

more options

You can check for issues with Total Cookie Protection.


If you use extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) that can block content (Adblock Plus, NoScript, DuckDuckGo PE, Disconnect, Ghostery, Privacy Badger, uBlock Origin) always make sure such extensions do not block content.

Firefox shows a purple shield instead of a gray shield at the left end of the location/address bar in case Enhanced Tracking Protection is blocking content.

  • click the shield icon for more detail and possibly disable the protection

You can check the Web Console for relevant-looking messages about blocked content.


You can try these steps in case of issues with webpages:

You can reload webpage(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • hold down the Shift key and left-click the Reload button
  • press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • press "Command + Shift + R" (Mac)

Clear the Cache and remove the Cookies for websites that cause problems via the "3-bar" Firefox menu button (Settings).

"Remove the Cookies" for websites that cause problems:

  • Settings -> Privacy & Security
    Cookies and Site Data: "Manage Data"

"Clear the Cache":

  • Settings -> Privacy & Security
    Cookies and Site Data -> Clear Data -> [X] Cached Web Content -> Clear

Start Firefox in Troubleshoot Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration or if userChrome.css/userContent.css is causing the problem.

  • switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Themes
  • do NOT click the "Refresh Firefox" button on the Troubleshoot Mode start window

You can remove all data stored in Firefox for a specific domain via "Forget About This Site" in the right-click context menu of an history entry ("History -> Show All History" or "View -> Sidebar -> History").

Using "Forget About This Site" will remove all data stored in Firefox for this domain like history and cookies and passwords and exceptions and cache, so be cautious. If you have a password or other data for that domain that you do not want to lose, make sure to backup this data or make a note.

You can't recover from this 'forget' unless you have a backup of involved files.

If you revisit a 'forgotten' website, data for that website will be saved once again.