為了改善您的使用體驗，本網站正在進行維護，部分功能暫時無法使用。若本站的文件無法解決您的問題，想要向社群發問的話，請到 Twitter 上的 @FirefoxSupport 或 Reddit 上的 /r/firefox 發問，我們的社群成員將很快會回覆您的疑問。

Avatar for Username

搜尋 Mozilla 技術支援網站

防止技術支援詐騙。我們絕對不會要求您撥打電話或發送簡訊，或是提供個人資訊。請用「回報濫用」功能回報可疑的行為。

了解更多

此討論串已被封存。 如果您有需要幫助，請新增一個新問題

How to Test Account Recovery Key and View 2FA Recovery Codes

  • 1 回覆
  • 0 有這個問題
  • 9 次檢視
  • 最近回覆由 cor-el

firefox2280
firefox2280
more options

Hi, I have recently reset my phone and lost all my Google Authenticator codes. This required me to jump through a lot of hoops to get access back to all of my accounts (I'm still in the process for some accounts). On one occasion, I had backup recovery codes, but they weren't working. I noted that some organisations have the ability to view your recovery key and codes, and others don't. Does Firefox have the ability to do this so that users know that if something happens, they will be able to recover? If not, is this something they can implement?

Kind Regards, M.

Hi, I have recently reset my phone and lost all my Google Authenticator codes. This required me to jump through a lot of hoops to get access back to all of my accounts (I'm still in the process for some accounts). On one occasion, I had backup recovery codes, but they weren't working. I noted that some organisations have the ability to view your recovery key and codes, and others don't. Does Firefox have the ability to do this so that users know that if something happens, they will be able to recover? If not, is this something they can implement? Kind Regards, M.

所有回覆 (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Note that you only need one of the many recovery codes you are offered to save if you enable 2FA on a website. The recovery key is used for if you forgot the password of the Firefox account. You can consider to backup the otpauth:// link to be able to regenerate the TOTP entry. Mozilla doesn't keep a copy of the otpauth:// link or recovery key/codes and your only option is to create a new account in case of 1FA issues.