為了改善您的使用體驗,本網站正在進行維護,部分功能暫時無法使用。若本站的文件無法解決您的問題,想要向社群發問的話,請到 Twitter 上的 @FirefoxSupport 或 Reddit 上的 /r/firefox 發問,我們的社群成員將很快會回覆您的疑問。

搜尋 Mozilla 技術支援網站

防止技術支援詐騙。我們絕對不會要求您撥打電話或發送簡訊,或是提供個人資訊。請用「回報濫用」功能回報可疑的行為。

了解更多

How to change my email address?

more options

Hi,

I have been trying ti change my firefox account email address and this website does not seem to work on any browser, even firefox.

The instructions to add a secondary email and make it primary does not work, it fails to add a secondary email, the form opens, you enter the email but it gets stuck there.

Can I get help here, please?

Hi, I have been trying ti change my firefox account email address and this website does not seem to work on any browser, even firefox. The instructions to add a secondary email and make it primary does not work, it fails to add a secondary email, the form opens, you enter the email but it gets stuck there. Can I get help here, please?
附加的畫面擷圖

被選擇的解決方法

I'm not sure what you entered in the confirmation field as I think that this wouldn't be a code that long. Also I'm seeing an empty secondary email field where I would expect to see that secondary email address.

Did you use a Copy/Paste from the email ?

從原來的回覆中察看解決方案 👍 0

所有回覆 (4)

more options

Hi Dropa,

I am not sure you understood my question. My primary email is verified, I still have access to it and to the firefox account by using that email. What I want to do is to add a secondary email address and replace my primary email with the secondary but the functionality on the website is broken.

由 ronaldo.junior 於 修改

more options

Hi. Try this link instead: https://accounts.firefox.com/settings Good luck.

more options

選擇的解決方法

I'm not sure what you entered in the confirmation field as I think that this wouldn't be a code that long. Also I'm seeing an empty secondary email field where I would expect to see that secondary email address.

Did you use a Copy/Paste from the email ?

more options

My apologies. I did not read the message properly and was entering the new email address instead of the code.

it all works fine.

thanks