Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

為了改善您的使用體驗,本網站正在進行維護,部分功能暫時無法使用。若本站的文件無法解決您的問題,想要向社群發問的話,請到 Twitter 上的 @FirefoxSupport 或 Reddit 上的 /r/firefox 發問,我們的社群成員將很快會回覆您的疑問。

搜尋 Mozilla 技術支援網站

防止技術支援詐騙。我們絕對不會要求您撥打電話或發送簡訊,或是提供個人資訊。請用「回報濫用」功能回報可疑的行為。

了解更多

Not receving conformation code sent to my email address

  • 1 回覆
  • 0 有這個問題
  • 4 次檢視
  • 最近回覆由 Dropa

more options

I am trying to change my email address and the dialog demands a conformation code sent to my e-mail address. The ISP on my old email address is hosted is getting to the end of its life and the help desk is not responsive.

I have checked the spam log and no recent messages from *.mozilla.org appeared.

I have added a *.mozilla.org to the white list and still no email with conformation code is arriving.

Do I just scrap my old membership and start with my new email address?

I am trying to change my email address and the dialog demands a conformation code sent to my e-mail address. The ISP on my old email address is hosted is getting to the end of its life and the help desk is not responsive. I have checked the spam log and no recent messages from *.mozilla.org appeared. I have added a *.mozilla.org to the white list and still no email with conformation code is arriving. Do I just scrap my old membership and start with my new email address?

所有回覆 (1)

more options

There nothing anyone can do here if the email address can't be accessed to get your confirmation reset. You have to create a new account and use that new email address.