為了改善您的使用體驗,本網站正在進行維護,部分功能暫時無法使用。若本站的文件無法解決您的問題,想要向社群發問的話,請到 Twitter 上的 @FirefoxSupport 或 Reddit 上的 /r/firefox 發問,我們的社群成員將很快會回覆您的疑問。

搜尋 Mozilla 技術支援網站

防止技術支援詐騙。我們絕對不會要求您撥打電話或發送簡訊,或是提供個人資訊。請用「回報濫用」功能回報可疑的行為。

了解更多

New computer with W11, Ctrl + Shift + S shortcut will not work in Firefox

  • 3 回覆
  • 0 有這個問題
  • 245 次檢視
  • 最近回覆由 smith87345

more options

Hello!

I recently got a new computer with Windows 11 freshly installed. I downloaded Firefox, went to take a screenshot, and the usual shortcut of Ctrl + Shift + S does not work. I can right click and Take a Screenshot, and I can use other Ctrl + Shift shortcuts, like Ctrl + Shift + T to reopen closed tabs. The only one that doesn't work is screenshots. I can also put Screenshots in my top row Toolbar and use it, just not the keyboard shortcut.

I refreshed Firefox, uninstalled and reinstalled Firefox, as well as checked the about:config extensions.screenshots.disabled preference. It has been set to false, so I have set it to true and false again hoping it would "reset" it but nothing. Thank you!

Hello! I recently got a new computer with Windows 11 freshly installed. I downloaded Firefox, went to take a screenshot, and the usual shortcut of Ctrl + Shift + S does not work. I can right click and Take a Screenshot, and I can use other Ctrl + Shift shortcuts, like Ctrl + Shift + T to reopen closed tabs. The only one that doesn't work is screenshots. I can also put Screenshots in my top row Toolbar and use it, just not the keyboard shortcut. I refreshed Firefox, uninstalled and reinstalled Firefox, as well as checked the about:config extensions.screenshots.disabled preference. It has been set to false, so I have set it to true and false again hoping it would "reset" it but nothing. Thank you!

被選擇的解決方法

It sounds like other software is interfering, for example AMD Radeon ReLive uses this shortcut to save instant replays.

從原來的回覆中察看解決方案 👍 1

所有回覆 (3)

more options

I also went ahead and tried a different keyboard, and I still have the same issue.

more options

選擇的解決方法

It sounds like other software is interfering, for example AMD Radeon ReLive uses this shortcut to save instant replays.

more options

zeroknight said

It sounds like other software is interfering, for example AMD Radeon ReLive uses this shortcut to save instant replays.

Hello, I was finally able to get back and check into my AMD Adrenaline settings, and I do not have Radeon ReLive enabled. I tried to turn it on just to see if I could change the shortcut, but the popup said I need to install the Adrenaline Edition Capture & Stream. Could this still be the issue? Thank you for your reply!

Edit, SOLVED: I had to search "Hotkey" in the search bar to pull up the Hotkey settings and unbind the Ctrl + Shift + S setting. Thank you!

由 smith87345 於 修改