為了改善您的使用體驗,本網站正在進行維護,部分功能暫時無法使用。若本站的文件無法解決您的問題,想要向社群發問的話,請到 Twitter 上的 @FirefoxSupport 或 Reddit 上的 /r/firefox 發問,我們的社群成員將很快會回覆您的疑問。

搜尋 Mozilla 技術支援網站

防止技術支援詐騙。我們絕對不會要求您撥打電話或發送簡訊,或是提供個人資訊。請用「回報濫用」功能回報可疑的行為。

了解更多

Amazon video player won't load on Firefox

  • 5 回覆
  • 0 有這個問題
  • 1 次檢視
  • 最近回覆由 leeburton

more options

After using Firefox to play Amazon videos for years, it suddenly stopped being able to load the video player so I can no longer stream Amazon videos from Firefox.

After using Firefox to play Amazon videos for years, it suddenly stopped being able to load the video player so I can no longer stream Amazon videos from Firefox.

被選擇的解決方法

Note that macOS 10.15 supports the current 118.0.2 Firefox release, so you can try to update to see if that version works.

Is this about DRM protected content that uses the Widevine plugin?

Anything relevant-looking in the Web Console ?


You can try these steps in case of issues with webpages:

You can reload webpage(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • hold down the Shift key and left-click the Reload button
  • press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • press "Command + Shift + R" (Mac)

Clear the Cache and remove the Cookies for websites that cause problems via the "3-bar" Firefox menu button (Settings).

"Remove the Cookies" for websites that cause problems:

  • Settings -> Privacy & Security
    Cookies and Site Data: "Manage Data"

"Clear the Cache":

  • Settings -> Privacy & Security
    Cookies and Site Data -> Clear Data -> [X] Cached Web Content -> Clear

Start Firefox in Troubleshoot Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration or if userChrome.css/userContent.css is causing the problem.

  • switch to the Default System theme: "3-bar" menu button or Tools -> Add-ons -> Themes
  • do NOT click the "Refresh Firefox" button on the Troubleshoot Mode start window
從原來的回覆中察看解決方案 👍 0

所有回覆 (5)

more options

Are you able to play trailers?

more options

選擇的解決方法

Note that macOS 10.15 supports the current 118.0.2 Firefox release, so you can try to update to see if that version works.

Is this about DRM protected content that uses the Widevine plugin?

Anything relevant-looking in the Web Console ?


You can try these steps in case of issues with webpages:

You can reload webpage(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • hold down the Shift key and left-click the Reload button
  • press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • press "Command + Shift + R" (Mac)

Clear the Cache and remove the Cookies for websites that cause problems via the "3-bar" Firefox menu button (Settings).

"Remove the Cookies" for websites that cause problems:

  • Settings -> Privacy & Security
    Cookies and Site Data: "Manage Data"

"Clear the Cache":

  • Settings -> Privacy & Security
    Cookies and Site Data -> Clear Data -> [X] Cached Web Content -> Clear

Start Firefox in Troubleshoot Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration or if userChrome.css/userContent.css is causing the problem.

  • switch to the Default System theme: "3-bar" menu button or Tools -> Add-ons -> Themes
  • do NOT click the "Refresh Firefox" button on the Troubleshoot Mode start window
more options

It was an add-on conflict

more options

Is this about Adblocker Ultimate ?

You can consider uBlock Origin as a replacement for your current Ad blocker to see if that works better (lower memory footprint, less issues).

more options

I did turn off several add-ones including one ad-blocker and now the video player works fine. None of the ad-one I turned off are essential and I do still have an ad blocker. Thanks for the tip.