firefox crashing in Ubuntu 20.04.6 LTS
Subject: Assistance Required for Frequent Firefox Crashes on Ubuntu
Dear Developer Team,
I am facing persistent issues with Firefox crashing on my Ubuntu PC, and the problem has been ongoing for the past 40–50 days. Despite multiple attempts at troubleshooting—including uninstalling and reinstalling Firefox, clearing all caches, and other measures—the issue remains unresolved.
I’ve noticed that Firefox works for a few days after reinstallation, but then problems begin to surface, such as a half-screen display. Eventually, after restarting the PC, the browser starts crashing again.
Could you please investigate this matter urgently and provide a resolution? Additionally, I would appreciate it if you could clarify whether this might be related to a RAM issue or some other underlying cause.
Looking forward to your assistance.
Best regards, zimmi
所有回覆 (5)
We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.
The crash report is several pages of data. We need the report numbers to see the whole report.
- Enter about:crashes in the Firefox address bar and press Enter. A list of Submitted (and Unsubmitted, if any) Crash Reports will appear, similar to the one shown below.
- Copy the 5 most recent Submitted Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.
Note: If a recent Report ID does not start with bp- click on it to submit the report.
(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)
Thank you for your help!
More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.
Dear Paul,
Thanks for your quick response. Herein, i am pasting the reports ID, PFAs.
'Report ID 'Date Submitted bp-f75e75e2-8897-4395-9c40-6ad2e0241226 26/12/24, 12:49
bp-b3ac1986-35cb-462d-b822-565ff0241215 15/12/24, 19:40
bp-80ae888b-dd37-4b83-b585-014860241215 15/12/24, 17:25
bp-b462420d-2afd-463e-88ec-6a6ed0241211 11/12/24, 11:10
bp-28299d5b-a31a-4988-b910-0debd0240909 09/09/24, 10:46
bp-30aa4445-f8ca-43d6-b8d2-572720240909 09/09/24, 10:24
bp-5a92b6d2-1637-4bb9-8ab4-6c04c0240909 09/09/24, 10:23
bp-530bd958-6020-4acf-8fea-df7540240502 02/05/24, 18:31
bp-92531501-9936-4688-b88b-120210240502 02/05/24, 18:27
bp-b2ba1319-7804-41bd-a89b-5aaba0240427 27/04/24, 16:49
bp-7b5ced45-6b31-493a-b968-76fa10240330 30/03/24, 12:56
bp-1455ed55-ed5e-4997-bbf7-ddae70231210 10/12/23, 22:48
bp-d01e07d6-e3b8-45c4-b363-2c1a50231030 30/10/23, 14:54
bp-dee7a643-ed1e-413c-a74f-1b0a80230922 22/09/23, 12:24
bp-ab496614-dec2-4c55-a22b-9ffad0230922 22/09/23, 11:13
bp-87427a87-525e-4870-906c-b8d250230922 22/09/23, 11:12
bp-f0ca8a73-310b-4b04-89b0-89e9b0241226 26/12/24, 21:09
bp-0106380d-9364-4bfe-a8cb-10a0b0241226 26/12/24, 21:09
bp-821925f8-eaf7-4ba2-94f0-169f10241226 26/12/24, 21:09
bp-aac8feeb-f729-4fda-96c2-345ac0241226 26/12/24, 21:09
bp-1f0aea74-5d74-4a8f-9f56-0f43a0241226 26/12/24, 21:09
bp-a8ebbf08-6015-403a-ab72-0ed640241226 26/12/24, 21:09
bp-746654c5-becd-416d-b493-e180f0241226 26/12/24, 21:09
bp-24f1bab4-22ea-40e7-b1d0-b923b0241226 26/12/24, 21:09
bp-1ab81d72-948f-4a82-bf5f-1e80c0241226 26/12/24, 21:09
bp-08b8ba4e-c88f-4838-8284-1eb660241226 26/12/24, 21:09
bp-0b9cb927-f9d1-4967-9216-cb8610241226 26/12/24, 21:09
bp-c249e005-486d-46b8-ace7-6f1730241226 26/12/24, 21:09