Join the Mozilla’s Test Days event from 9–15 Jan to test the new Firefox address bar on Firefox Beta 135 and get a chance to win Mozilla swag vouchers! 🎁

為了改善您的使用體驗,本網站正在進行維護,部分功能暫時無法使用。若本站的文件無法解決您的問題,想要向社群發問的話,請到 Twitter 上的 @FirefoxSupport 或 Reddit 上的 /r/firefox 發問,我們的社群成員將很快會回覆您的疑問。

搜尋 Mozilla 技術支援網站

防止技術支援詐騙。我們絕對不會要求您撥打電話或發送簡訊,或是提供個人資訊。請用「回報濫用」功能回報可疑的行為。

了解更多

Fire Fox v3.6.3 will not run in normal or safe mode, also will not uninstall

  • 2 回覆
  • 0 有這個問題
  • 1 次檢視
  • 最近回覆由 AlleyKat

more options

FF v 3.6.3 for windows vista will not open and run in normal or safe mode, FF will not uninstall from folder or add/remove programs, tried to reinstall from Mozilla site did not work. Internet Explorer also will not run and crashes. I am using Safari it runs fine no problems. FF has been crashing for about a week unexpectedly but will reopen and run, but will not run at all now..?

Crash ID(s)

ID: e3f78c3f-b182-44a9-8ef6-ca84c2100617

User Agent

Mozilla/5.0 (Windows; U; Windows NT 6.0; en-US) AppleWebKit/531.21.8 (KHTML, like Gecko) Version/4.0.4 Safari/531.21.10

FF v 3.6.3 for windows vista will not open and run in normal or safe mode, FF will not uninstall from folder or add/remove programs, tried to reinstall from Mozilla site did not work. Internet Explorer also will not run and crashes. I am using Safari it runs fine no problems. FF has been crashing for about a week unexpectedly but will reopen and run, but will not run at all now..? == Crash ID(s) == ID: e3f78c3f-b182-44a9-8ef6-ca84c2100617 == User Agent == Mozilla/5.0 (Windows; U; Windows NT 6.0; en-US) AppleWebKit/531.21.8 (KHTML, like Gecko) Version/4.0.4 Safari/531.21.10

所有回覆 (2)

more options

From the Crash ID information, it seems this is related to the AVG antivirus, version 8.5. If possible, please try updating you AVG installation (the program) to latest version; according to Bug 547210 AVG has released an update May 17. to AVG version 9 that should fix this problem.

Please let us know if this fixes the problem with Firefox crashing.

more options

Thank you, I assumed it was avg because of the signature I just didn't know why it was causing it to crash. I updated it but when I updated I'm now using AVG v 8.5.437 didn't go to version 9 so I'm downloading it from cnet.com, but everything is working fine =}.

Thank you again!