為了改善您的使用體驗,本網站正在進行維護,部分功能暫時無法使用。若本站的文件無法解決您的問題,想要向社群發問的話,請到 Twitter 上的 @FirefoxSupport 或 Reddit 上的 /r/firefox 發問,我們的社群成員將很快會回覆您的疑問。

搜尋 Mozilla 技術支援網站

防止技術支援詐騙。我們絕對不會要求您撥打電話或發送簡訊,或是提供個人資訊。請用「回報濫用」功能回報可疑的行為。

了解更多

When I reopen my laptop & start FF, it says Firefox is already and I must close or restart. It is not running according to task manager

  • 3 回覆
  • 1 有這個問題
  • 5 次檢視
  • 最近回覆由 TXGuy

more options

When I re-open my laptop from the sleep mode, (windows 7), Outlook is the only open program, I try to open FF and I get the message it is already open & I must either close FF or re-start the computer. Task manager says FF is not running, so I have to re-start the computer to use FF after each time I just close the laptop and later re-open.

This happened

Every time Firefox opened

== 1st of July, (I think)

When I re-open my laptop from the sleep mode, (windows 7), Outlook is the only open program, I try to open FF and I get the message it is already open & I must either close FF or re-start the computer. Task manager says FF is not running, so I have to re-start the computer to use FF after each time I just close the laptop and later re-open. == This happened == Every time Firefox opened == 1st of July, (I think)

所有回覆 (3)

more options

Kill Application In Task Manager, does firefox.exe show in the Processes tab? See: Kill Application

Causes and solutions for Firefox hanging at exit: Firefox hangs or is not responding - How to fix Firefox hangs at exit "Firefox is already running but is not responding" error - How to fix

Safe Mode You may need to use Diagnose Firefox issues using Troubleshoot Mode (click on "Safe Mode" and read) to localize the problem. Firefox Safe Mode is a diagnostic mode that disables Extensions and some other features of Firefox. If you are using a theme, switch to the DEFAULT theme: Tools > Add-ons > Themes before starting Safe Mode. When entering Safe Mode, do not check any items on the entry window, just click "Continue in Safe Mode". Test to see if the problem you are experiencing is corrected.

See: Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems Troubleshoot issues with plugins like Flash or Java to fix common Firefox problems Troubleshoot and diagnose Firefox problems

If the problem does not occur in Safe-mode then disable all of your Extensions and Plug-ins and then try to find which is causing it by enabling one at a time until the problem reappears. You MUST close and restart Firefox after EACH change via File > Restart Firefox (on Mac: Firefox > Quit). You can use "Disable all add-ons" on the Safe mode start window.

more options

I have not checked the process tab in Task Manager, (didn't know I had to do that). What do I do if I find firefox in the processes tab? How do you start Firefox in SAFE mode?

Thank you for your help with this

Joe

more options