We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

為了改善您的使用體驗,本網站正在進行維護,部分功能暫時無法使用。若本站的文件無法解決您的問題,想要向社群發問的話,請到 Twitter 上的 @FirefoxSupport 或 Reddit 上的 /r/firefox 發問,我們的社群成員將很快會回覆您的疑問。

搜尋 Mozilla 技術支援網站

防止技術支援詐騙。我們絕對不會要求您撥打電話或發送簡訊,或是提供個人資訊。請用「回報濫用」功能回報可疑的行為。

了解更多

Why does Firefox show as an external drive on my Mac when I download.

  • 3 回覆
  • 80 有這個問題
  • 11 次檢視
  • 最近回覆由 redpoll

more options

When I download Firefox using the 3 step guide for my Mac, the icon is shown as an external drive and not the usual Firefox icon. I drag it into the Apps folder as suggested, but when I try to follow the next steps to place in the dock it will not do it. I try clicking on the icon to open firefox but nothing works. Can you help? Operating system Mac 0S10 .4

I tried to download Firefox for the first time

User Agent

Mozilla/5.0 (Macintosh; U; PPC Mac OS X 10_4_11; en) AppleWebKit/533.16 (KHTML, like Gecko) Version/4.1 Safari/533.16

When I download Firefox using the 3 step guide for my Mac, the icon is shown as an external drive and not the usual Firefox icon. I drag it into the Apps folder as suggested, but when I try to follow the next steps to place in the dock it will not do it. I try clicking on the icon to open firefox but nothing works. Can you help? Operating system Mac 0S10 .4 == I tried to download Firefox for the first time == == User Agent == Mozilla/5.0 (Macintosh; U; PPC Mac OS X 10_4_11; en) AppleWebKit/533.16 (KHTML, like Gecko) Version/4.1 Safari/533.16

被選擇的解決方法

Hi. Thanks for getting back to me.... You are right I missed the bit where you have to drag the icon across on the display that pops up. It is not clear that you have to do this. I was dragging the dmg file from the desktop into my Apps folder which was the mistake. All good now and Firefox is working nicely. Thanks Bernie

從原來的回覆中察看解決方案 👍 0

所有回覆 (3)

more options
more options

選擇的解決方法

Hi. Thanks for getting back to me.... You are right I missed the bit where you have to drag the icon across on the display that pops up. It is not clear that you have to do this. I was dragging the dmg file from the desktop into my Apps folder which was the mistake. All good now and Firefox is working nicely. Thanks Bernie

more options

Everytime i open firefox the drive icon appears on my desktop. It shows in finder as a drive. I am using new Imac. Is this normal and if not how do I correct it

由 redpoll 於 修改