為了改善您的使用體驗,本網站正在進行維護,部分功能暫時無法使用。若本站的文件無法解決您的問題,想要向社群發問的話,請到 Twitter 上的 @FirefoxSupport 或 Reddit 上的 /r/firefox 發問,我們的社群成員將很快會回覆您的疑問。

搜尋 Mozilla 技術支援網站

防止技術支援詐騙。我們絕對不會要求您撥打電話或發送簡訊,或是提供個人資訊。請用「回報濫用」功能回報可疑的行為。

了解更多

I'm unable to install Firefox onto my Windows Vista computer because when I download the .exe file, it doesn't show up anywhere on my computer.

  • 2 回覆
  • 6 有這個問題
  • 1 次檢視
  • 最近回覆由 Morbus

more options

I click on the download button on the Firefox website and it processes as if it is downloading. Once it is finished processing, I'm unable to find the file to install it with the install wizard. I tried it by both running and saving the file. In both cases, the file just vanishes.

I click on the download button on the Firefox website and it processes as if it is downloading. Once it is finished processing, I'm unable to find the file to install it with the install wizard. I tried it by both running and saving the file. In both cases, the file just vanishes.

所有回覆 (2)

more options

Do you know what is the default folder you downloaded to? Look at: Tools / Options / General and you'll find out where all downloads go to.

Last resort, search for the .exe file in your PC.

more options

Hello.

See this article for help on installing Firefox:

http://support.mozilla.com/en-US/kb/Installing+Firefox

Be sure that you're downloading Firefox off the official site.

If you need help with the software that you are using to download the Firefox installer, please contact its author. If it's Firefox, see this article:

https://support.mozilla.com/en-US/kb/Unable+to+download+or+save+files

Also:

https://support.mozilla.com/en-US/kb/Managing+downloads