Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

為了改善您的使用體驗,本網站正在進行維護,部分功能暫時無法使用。若本站的文件無法解決您的問題,想要向社群發問的話,請到 Twitter 上的 @FirefoxSupport 或 Reddit 上的 /r/firefox 發問,我們的社群成員將很快會回覆您的疑問。

搜尋 Mozilla 技術支援網站

防止技術支援詐騙。我們絕對不會要求您撥打電話或發送簡訊,或是提供個人資訊。請用「回報濫用」功能回報可疑的行為。

了解更多

Firefox crashes and moz19.dll, mozcol.dll, and shared.dll are in the call stack

  • 2 回覆
  • 5 有這個問題
  • 1 次檢視
  • 最近回覆由 hilem

more options

I'm running 3.0.13 on a closed network. I know this is an ancient version of firefox, but we have applications that need to be upgraded before we can move to 3.6 or later.

Firefox 3.0.13 is crashing and the windows debugger is showing moz19.dll, mozcol.dll, and shared.dll in the call stack. I cannot determine what this software is. I only know it appears to be a potential cause of the crash. Google searches come up empty. Any idea if this is some rogue plugin or security software in the way?

I'm running 3.0.13 on a closed network. I know this is an ancient version of firefox, but we have applications that need to be upgraded before we can move to 3.6 or later. Firefox 3.0.13 is crashing and the windows debugger is showing moz19.dll, mozcol.dll, and shared.dll in the call stack. I cannot determine what this software is. I only know it appears to be a potential cause of the crash. Google searches come up empty. Any idea if this is some rogue plugin or security software in the way?

所有回覆 (2)

more options

What is the location of those files?

more options

c:\windows\system32\drivers\service\ddddddd\ where 'ddddddd' is a 7 digit number. It appears to vary by machine.