Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

為了改善您的使用體驗,本網站正在進行維護,部分功能暫時無法使用。若本站的文件無法解決您的問題,想要向社群發問的話,請到 Twitter 上的 @FirefoxSupport 或 Reddit 上的 /r/firefox 發問,我們的社群成員將很快會回覆您的疑問。

搜尋 Mozilla 技術支援網站

防止技術支援詐騙。我們絕對不會要求您撥打電話或發送簡訊,或是提供個人資訊。請用「回報濫用」功能回報可疑的行為。

了解更多

Setting up Firefox sync

more options

Firefox 3.6.10, Mac OS 10.5.8, Firefox Sync 1.4.4

I go to Tools>Setup Sync and choose I've never used Sync before. But when I try to enter my Mozilla username and password, I'm told it already exists. I then choose the other option and I'm told my username and password are invalid there also.

Why can't I use the same username and password I use with all other Mozilla apps?

Firefox 3.6.10, Mac OS 10.5.8, Firefox Sync 1.4.4 I go to Tools>Setup Sync and choose I've never used Sync before. But when I try to enter my Mozilla username and password, I'm told it already exists. I then choose the other option and I'm told my username and password are invalid there also. Why can't I use the same username and password I use with all other Mozilla apps?

所有回覆 (4)

more options

By default, a Mozilla program doesn't have a password, anyone who has access to your system can launch any of the Mozilla products installed. It's unclear what passwords you're referring to.

If you never used Sync before, you need to create a new account.

由 Svetlana 於 修改

more options

By password, I'm referring to the username/password combination I set up to log in to this help page and the Thunderbird help page. This is saved in 1Password as "Mozilla" and is to be used for ALL Mozilla-related log-ins.

My user name is very unique so I'm surprised that it may be in use by someone else.

more options

OK, I used a variation of my default username. Unfortunately I was not given any option to save it in either Firefox or 1Password.

more options

I highly doubt that a username / password saved in 1 Password is going to be available for and used by Firefox Sync (which uses an internal chrome:// address, which an external program doesn't have access to).

To get your Firefox Sync Username / Password, and Secret Phrase password saved into the Firefox Password Manager, you might need to disable 1 Password temporarily.