為了改善您的使用體驗，本網站正在進行維護，部分功能暫時無法使用。若本站的文件無法解決您的問題，想要向社群發問的話，請到 Twitter 上的 @FirefoxSupport 或 Reddit 上的 /r/firefox 發問，我們的社群成員將很快會回覆您的疑問。

Avatar for Username

搜尋 Mozilla 技術支援網站

防止技術支援詐騙。我們絕對不會要求您撥打電話或發送簡訊，或是提供個人資訊。請用「回報濫用」功能回報可疑的行為。

了解更多

此討論串已被封存。 如果您有需要幫助，請新增一個新問題

3.6.13 upgrade fails to complete. Unable to install any version because it says computer must be restarted to complete a previous upgrade of Firefox.

  • 1 回覆
  • 24 有這個問題
  • 1 次檢視
  • 最近回覆由 cor-el

quietleo
quietleo
more options

I did the auto upgrade to 3.6.13 which did not complete. This has happened before so I went to the Mozilla site and downloaded the new version which would not load because it says computer must be restarted to complete a previous upgrade of Firefox. Now nothing works from Mozilla. I tried the bete 4 version which also will not work because there are no preferences.

I did the auto upgrade to 3.6.13 which did not complete. This has happened before so I went to the Mozilla site and downloaded the new version which would not load because it says computer must be restarted to complete a previous upgrade of Firefox. Now nothing works from Mozilla. I tried the bete 4 version which also will not work because there are no preferences.

所有回覆 (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

It shouldn't be necessary to reboot the computer to complete an update.
If a reboot is needed then that usually means that some (security) software is blocking files or you need elevated (UAC) permissions.
Run the Firefox program once as Administrator (right-click: Run as Administrator).
If that doesn't help then do a clean reinstall.
Download a fresh copy of Firefox (http://www.mozilla.com/firefox/all.html) and do a reinstall of Firefox on top of the current version.
If that still causes the same problem then do a clean reinstall and remove the Firefox program folder.