為了改善您的使用體驗,本網站正在進行維護,部分功能暫時無法使用。若本站的文件無法解決您的問題,想要向社群發問的話,請到 Twitter 上的 @FirefoxSupport 或 Reddit 上的 /r/firefox 發問,我們的社群成員將很快會回覆您的疑問。

搜尋 Mozilla 技術支援網站

防止技術支援詐騙。我們絕對不會要求您撥打電話或發送簡訊,或是提供個人資訊。請用「回報濫用」功能回報可疑的行為。

了解更多

I downloaded 4.0 when prompted, but it did not open upon completion and now shortcut does not work and cannot find file to run 4.0 in the firefox folder. Tried restarts and reinstalling 3.6 which now also won't work for me. Ideas?

  • 1 回覆
  • 4 有這個問題
  • 4 次檢視
  • 最近回覆由 phils76ks

more options

I downloaded 4.0 when prompted yesterday. Seemed to download normally but did not automatically start following download even though that option was checked. The shortcut now is broken and efforts to fix it fail because the file cannot be found. Checked the firefox folder and do not see a file to run firefox. Tried restarting twice with no luck. Then tried multiple times to reinstall 4.0 with no success. Then tried uninstalling and reinstalling 3.6 with same result.

I downloaded 4.0 when prompted yesterday. Seemed to download normally but did not automatically start following download even though that option was checked. The shortcut now is broken and efforts to fix it fail because the file cannot be found. Checked the firefox folder and do not see a file to run firefox. Tried restarting twice with no luck. Then tried multiple times to reinstall 4.0 with no success. Then tried uninstalling and reinstalling 3.6 with same result.

所有回覆 (1)

more options

OK. Got it figured out. Disabled my virus scanning software and the download worked perfectly. Should have thought of that before now.