為了改善您的使用體驗，本網站正在進行維護，部分功能暫時無法使用。若本站的文件無法解決您的問題，想要向社群發問的話，請到 Twitter 上的 @FirefoxSupport 或 Reddit 上的 /r/firefox 發問，我們的社群成員將很快會回覆您的疑問。

Avatar for Username

搜尋 Mozilla 技術支援網站

防止技術支援詐騙。我們絕對不會要求您撥打電話或發送簡訊，或是提供個人資訊。請用「回報濫用」功能回報可疑的行為。

了解更多

此討論串已被封存。 如果您有需要幫助，請新增一個新問題

Two Versions of FF are running

  • 2 回覆
  • 1 有這個問題
  • 1 次檢視
  • 最近回覆由 Rosie125

Rosie125
Rosie125
more options

Got an email and updated to FF4. It checked my current system while installing and upgraded the previous version to FF4 - saving settings, removing incompatible add-ons etc. Since then, through Task Manager/Processes I can see two versions of FF and two plug-in containers. Tried un-install, re-install following these TS hints: "During the uninstalling process, do not select the option to Remove my Firefox personal data and customizations. You will lose all of your bookmarks, history, passwords and settings.

After running the unistaller, be sure to also delete the Firefox installation folder which is located here by default: C:\Program files\Mozilla Firefox" Did all that, re-installed FF4 but now, even after I close my Browser Ccleaner tells me FF is still running. It's using 92,000 of memory plus 2 lots of Plugin container. AVG PC Clean-up lists Firefox (1) and Firefox (2) but there is no exe in the program file except FF version 4

'''Got an email and updated to FF4. It checked my current system while installing and upgraded the previous version to FF4 - saving settings, removing incompatible add-ons etc. Since then, through Task Manager/Processes I can see two versions of FF and two plug-in containers. Tried un-install, re-install following these TS hints:''' "During the uninstalling process, do not select the option to Remove my Firefox personal data and customizations. You will lose all of your bookmarks, history, passwords and settings. After running the unistaller, be sure to also delete the Firefox installation folder which is located here by default: C:\Program files\Mozilla Firefox" Did all that, re-installed FF4 but now, even after I close my Browser '''Ccleaner''' tells me FF is still running. It's using 92,000 of memory plus 2 lots of Plugin container. AVG PC Clean-up lists Firefox (1) and Firefox (2) but there is no exe in the program file except FF version 4

所有回覆 (2)

Rosie125
Rosie125 提出問題者
more options

Nothing in reply or support??? Guess I'll have to figure this out myself. Probably save bookmarks and delete everything. Gee this version is causing problems for a lot of people. Thought it was Beta tested???

Rosie125
Rosie125 提出問題者
more options

Fixed it myself guys. 1) Clicked Bookmarks/Show all bookmarks and then hit the Import/Backup tab. Saved to C drive. 2) unistalled FF4, telling it to remove all settings. 3) Deleted Firefox folder from Programs. 4) Ran CCleaner to clean up scraps and registry. 5) Ran FF4 installation. 6) Did the Tools settings and from Bookmarks/Show all bookmarks imported cased file (point 1) from C Drive.