為了改善您的使用體驗,本網站正在進行維護,部分功能暫時無法使用。若本站的文件無法解決您的問題,想要向社群發問的話,請到 Twitter 上的 @FirefoxSupport 或 Reddit 上的 /r/firefox 發問,我們的社群成員將很快會回覆您的疑問。

搜尋 Mozilla 技術支援網站

防止技術支援詐騙。我們絕對不會要求您撥打電話或發送簡訊,或是提供個人資訊。請用「回報濫用」功能回報可疑的行為。

了解更多

I got a message that said it was from Firefox, and that I had 99 viruses and bugs and to download a firefox protector immediately. Did this come from you or a hacker? It messed up my computer. Another question. Refresh icon disappeared. I want it ba

  • 1 回覆
  • 2 有這個問題
  • 1 次檢視
  • 最近回覆由 silkphoenix

more options

The message flashed when I turned computer on. It said it was from Firefox. I use Mozilla Firefox. I clicked on "protect" and then it said to download some weird protection. I realized it was not legit and deleted it, but worry it might have put a trojan or virus on my computer anyway. Re my Refresh button: Just give it back!!!! It disappeared awhile back from my menu bar on top of the page.

The message flashed when I turned computer on. It said it was from Firefox. I use Mozilla Firefox. I clicked on "protect" and then it said to download some weird protection. I realized it was not legit and deleted it, but worry it might have put a trojan or virus on my computer anyway. Re my Refresh button: Just give it back!!!! It disappeared awhile back from my menu bar on top of the page.

所有回覆 (1)

more options

Firefox does not send out any security warning messages, it's a browser only. Do not click or answer any of this kinds of pop-ups, if you do, it'll install virus/spywares into your PC. Just ignore them.

Please read this article and follow cor-el suggestions to scan your PC with those anti-virus/spywares programs to make sure your PC hasn't been infected.

https://support.mozilla.com/en-US/questions/769829