為了改善您的使用體驗,本網站正在進行維護,部分功能暫時無法使用。若本站的文件無法解決您的問題,想要向社群發問的話,請到 Twitter 上的 @FirefoxSupport 或 Reddit 上的 /r/firefox 發問,我們的社群成員將很快會回覆您的疑問。

搜尋 Mozilla 技術支援網站

防止技術支援詐騙。我們絕對不會要求您撥打電話或發送簡訊,或是提供個人資訊。請用「回報濫用」功能回報可疑的行為。

了解更多

Is it possible to restore access to Sync account by sync key only?

  • 5 回覆
  • 3 有這個問題
  • 1 次檢視
  • 最近回覆由 silkphoenix

more options

I forgot the e-mail (username) of my sync account (or maybe I just misspelled it while registering). So now I have only the password and the sync key. Is it possible to regain access on my account somehow?

I forgot the e-mail (username) of my sync account (or maybe I just misspelled it while registering). So now I have only the password and the sync key. Is it possible to regain access on my account somehow?

所有回覆 (5)

more options

When you go to: Tools > Options > Sync

Do you see your email address/user name on the top?

more options

Oh, I forgot to mention that I’m trying to do all this on another PC, and I don’t have access to the original Firefox files. So I’m unable to locate the username somewhere at my side.

more options

In your new PC, did you see an option like "Forgot my User Name"? in the "Manage Account" under the Sync Tab?

If not, I don't think it's possible to access your account unless you can get hold of your user name from your old PC.

more options

Nothing like this :( I saw options to reset password\generate new key, but nothing about username.

more options

I think you are out of luck, sorry.