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Cannot contact Windows Help and Support Centre as I receive the message "An ActiveX control on this page is not safe, your current settings prohibit running unsafe controls on this page". My ISP says this is a Mozilla incompatibility?

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  • 12 有這個問題
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  • 最近回覆由 TonyE

art49man
art49man
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I run Windows XPSP2, my ISP is BT Broadband, security suite is BT NetProtect Plus which is essentially a McAfee product. I am having trouble with a printer connection - when I turn it on I receive a message "USB Device not recognised". I have done usual things turned off, unplugged, replugged with identical lead that is known to be OK, uninstalled software and tried to reinstall from CD (cannot complete as message recived again as oon as I turn on printer). Final solution is to click on this message as it advises to obtain USB troubleshooting advice from Microsoft Help and Support Centre. This is when I get message in my original question which prevents me going further. I have accessed Windows/Contol Panel/Internet/Security and set level to medium but this makes no difference. Contacting my ISP, I was told this was an incompatibility issue with Mozilla. If so I have no way of finding out what my connection problem is.

I run Windows XPSP2, my ISP is BT Broadband, security suite is BT NetProtect Plus which is essentially a McAfee product. I am having trouble with a printer connection - when I turn it on I receive a message "USB Device not recognised". I have done usual things turned off, unplugged, replugged with identical lead that is known to be OK, uninstalled software and tried to reinstall from CD (cannot complete as message recived again as oon as I turn on printer). Final solution is to click on this message as it advises to obtain USB troubleshooting advice from Microsoft Help and Support Centre. This is when I get message in my original question which prevents me going further. I have accessed Windows/Contol Panel/Internet/Security and set level to medium but this makes no difference. Contacting my ISP, I was told this was an incompatibility issue with Mozilla. If so I have no way of finding out what my connection problem is.

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TonyE
TonyE
  • Moderator
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ActiveX is an Internet Explorer plugin system and will not work on Firefox or many other browsers. To use ActiveX you will need to use Internet Explorer.