We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

為了改善您的使用體驗,本網站正在進行維護,部分功能暫時無法使用。若本站的文件無法解決您的問題,想要向社群發問的話,請到 Twitter 上的 @FirefoxSupport 或 Reddit 上的 /r/firefox 發問,我們的社群成員將很快會回覆您的疑問。

搜尋 Mozilla 技術支援網站

防止技術支援詐騙。我們絕對不會要求您撥打電話或發送簡訊,或是提供個人資訊。請用「回報濫用」功能回報可疑的行為。

了解更多

I downloaded new Firefox and it says on new firefox page I need to upgrade. When I go to Blogtalkradios studio it says I need to upgrade to 5.0. Help

  • 5 回覆
  • 5 有這個問題
  • 8 次檢視
  • 最近回覆由 cor-el

more options

I downloaded new Firefox version from start page and continue to get same message on start page " URGENT! Your version of Firefox is no longer protected against online attacks. Get the upgrade - it’s fast and free!" I clicked on 'get the upgrade' and downloaded repeatedly but get same message on Firefox start page even after restarting and shutting down my Windows PC

I downloaded new Firefox version from start page and continue to get same message on start page " URGENT! Your version of Firefox is no longer protected against online attacks. Get the upgrade - it’s fast and free!" I clicked on 'get the upgrade' and downloaded repeatedly but get same message on Firefox start page even after restarting and shutting down my Windows PC

所有回覆 (5)

more options

The Firefox 3.5.x branch has reached end-of-life and is no longer maintained.
You will no longer receive security updates for that Firefox version.
You can update Firefox via "Help > Check for Updates" or download and install the latest Firefox 3.6.x or 5.0.x version.

more options

No, I have reloaded Firefox 6 times and still get the same message on the home page. When I try to get to my new studio at blogtalkradio it tells me I need a newer version of my browser, 5.0 Firefox.

more options

Your More system details list still shows a Firefox 3.5.6 user agent.

  • Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.1.6) Gecko/20091201 Firefox/3.5.6 (.NET CLR 3.5.30729)

You either have a corrupted user agent or the update has failed.
See:

You can check the version via Help > About Firefox


If that shows the wrong version then you need to do a clean install of Firefox 5.

Download a fresh Firefox copy and save the file to the desktop.

  • Uninstall your current Firefox version.
  • Do not remove personal data when you uninstall the current version.

Remove the Firefox program folder before installing that newly downloaded copy of the Firefox installer.

  • It is important to delete the Firefox program folder to remove all the files and make sure that there are no problems with files that were leftover after uninstalling.

Your bookmarks and other profile data are stored elsewhere in the Firefox Profile Folder and won't be affected by a reinstall, but make sure that you do not select to remove personal data if you uninstall Firefox.

more options

Evidently I had a corrupted user agent. I reset them and now I'm ok. Thanks for your help.