為了改善您的使用體驗,本網站正在進行維護,部分功能暫時無法使用。若本站的文件無法解決您的問題,想要向社群發問的話,請到 Twitter 上的 @FirefoxSupport 或 Reddit 上的 /r/firefox 發問,我們的社群成員將很快會回覆您的疑問。

搜尋 Mozilla 技術支援網站

防止技術支援詐騙。我們絕對不會要求您撥打電話或發送簡訊,或是提供個人資訊。請用「回報濫用」功能回報可疑的行為。

了解更多

CONTINUOUS POP UP FROM fFOX-ASKING IF I WANT TO CHANGE HARDRIVE-ADD A NEW PROGRAM ON

more options

AFTER OPENING WITH fFROX, i GET A POP UP EVERY TIME ASKING IF i WANT TO ADD A NEW PROGRAM-WHICH WILL CHANGE MY HARDRIVE I SAY "NO" OVER AND OVER AND KEEP GETTING THE POPUP; THIS IS GETTING OLD PLUS I'VE TRIED TO GO TO YOUR LIVE CHAT AND YOU ARE NEVER OPEN-DO YOU HAVE LIVE CHAT OR NOT?

AFTER OPENING WITH fFROX, i GET A POP UP EVERY TIME ASKING IF i WANT TO ADD A NEW PROGRAM-WHICH WILL CHANGE MY HARDRIVE I SAY "NO" OVER AND OVER AND KEEP GETTING THE POPUP; THIS IS GETTING OLD PLUS I'VE TRIED TO GO TO YOUR LIVE CHAT AND YOU ARE NEVER OPEN-DO YOU HAVE LIVE CHAT OR NOT?

所有回覆 (2)

more options

I would start with some supplemental security scans at the system level. These two tools are highly regarded:

Malwarebytes Anti-malware : http://www.malwarebytes.org/products/malwarebytes_free

SUPERAntiSpyware : http://www.superantispyware.com/

Once those come up clean and resolved, start Firefox in Firefox's Safe Mode and test with your add-ons disabled. If that works, restart Firefox normally. If the problem recurs, it's probably one of your add-ons.

Before using Safe Mode, I recommend backing up your Firefox settings in case something goes wrong. See Backing up your information. (You can copy your entire Firefox profile folder somewhere outside of the Mozilla folder.)

More info on Firefox's Safe Mode: Safe Mode.

more options

What is the exact message you are getting?
That sounds like it may be a message from Windows 7, and not from Firefox.