為了改善您的使用體驗,本網站正在進行維護,部分功能暫時無法使用。若本站的文件無法解決您的問題,想要向社群發問的話,請到 Twitter 上的 @FirefoxSupport 或 Reddit 上的 /r/firefox 發問,我們的社群成員將很快會回覆您的疑問。

搜尋 Mozilla 技術支援網站

防止技術支援詐騙。我們絕對不會要求您撥打電話或發送簡訊,或是提供個人資訊。請用「回報濫用」功能回報可疑的行為。

了解更多

Cannot reinstall an extension

more options

Until a few weeks ago, I had the McAfee extension installed. It is now no longer there and when I try to install it, I get the error message : Firefox could not install the search plugin from "https://addons.mozilla.org/firefox/downloads/latest/256701/addon-256701-latest.xml?src=addondetail" because an engine with the same name already exists.

How can I delete the old copies of McAfee?

Until a few weeks ago, I had the McAfee extension installed. It is now no longer there and when I try to install it, I get the error message : Firefox could not install the search plugin from "https://addons.mozilla.org/firefox/downloads/latest/256701/addon-256701-latest.xml?src=addondetail" because an engine with the same name already exists. How can I delete the old copies of McAfee?

所有回覆 (3)

more options

選擇的解決方法

more options

This answered my question on why I could not add the McAfee plugin. After deleting the search engine from Firefox by using "manage search engines", I no longer got the error message that the engine already existed.

However, the plugin from Firefox did not do what I previously had before McAfee stopped working on Firefox.

By going to McAfee's website: http://home.mcafee.com/store/free-services I was able to put the extension back into Firefox and things work the way they did prior to having this problem.

I believe what might have happened is that this McAfee extension was not carried over during an update of Firefox.

more options

Thank you very much for getting me going on the right track. I had worked on this problem for over a week and your input led me to resolving this in minutes.