why can't I get a live person to talk to or a telephone # to call with the problem?
Both of AOL toolbar and google toolbars have stopped working. The AOL toolbar disappeared. Why can't you talk to a real person? What's the telephone # for Firefox?
I am so frustrated and not going to use Firefox any more.
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Sorry, Mozilla doesn't offer telephone support for Firefox. It's this forum or IRC, when it is open and staffed.
Google stopped updating their Google Toolbar for Firefox - it's dead. Yahoo hasn't come up with an update for Firefox 6, AFAIK. Check with Yahoo support for details.
http://googletoolbarhelp.blogspot.com/2011/07/update-on-google-toolbar-for-firefox.html
http://kb.mozillazine.org/Using_Google_Toolbar_features_without_toolbars