為了改善您的使用體驗，本網站正在進行維護，部分功能暫時無法使用。若本站的文件無法解決您的問題，想要向社群發問的話，請到 Twitter 上的 @FirefoxSupport 或 Reddit 上的 /r/firefox 發問，我們的社群成員將很快會回覆您的疑問。

Avatar for Username

搜尋 Mozilla 技術支援網站

防止技術支援詐騙。我們絕對不會要求您撥打電話或發送簡訊，或是提供個人資訊。請用「回報濫用」功能回報可疑的行為。

了解更多

此討論串已被封存。 如果您有需要幫助，請新增一個新問題

Firefox crashes

  • 1 回覆
  • 3 有這個問題
  • 3 次檢視
  • 最近回覆由 knorretje

Maryon
Maryon
more options

this is the second day when Firefox crashes on start up even when I attempt to start in safe mode. I have responded each time to the crash report which appears. I've been using Firefox happily for several months without problems. This is as much detail as I can give. Latest crash report ref below

this is the second day when Firefox crashes on start up even when I attempt to start in safe mode. I have responded each time to the crash report which appears. I've been using Firefox happily for several months without problems. This is as much detail as I can give. Latest crash report ref below

所有回覆 (1)

knorretje
knorretje
more options

Since yesterday we have a lot of crashes with Trusteer Rapport. If you use this program, try to disable it and see if that stops the crashing.
You can stop Rapport using Start Menu > Programs > Trusteer Rapport > Stop Rapport
You can ask their helpdesk when an updated version of their product will be made available or, if you don't need this software, uninstall it.
http://www.trusteer.com/support/en/report-problem

If you do not have Rapport, then we need your crash report ID. When you send Mozilla a crash report it just puts it in a giant database. We have no way of looking it up without the Report ID. I have no idea what is wrong without looking up the crash report. Please get the Report ID of your latest crash report.
See https://support.mozilla.com/en-US/kb/Firefox%20crashes