firefox crashes on start up how do I get help when I can't even load it
Please can someone help me I am running Mozilla Firefox 7 but have been unable to even get to start it up. Every time I try I get a crash report box pop up but it doesn't tell me anything, it doesn't even have a crash ID. I can't even get it to load in safe mode and I can't even get the Firefox location bar up to submit anything about my crash so I am at a loss at what to try next. I have uninstalled then re-installed but to no avail, please can somebody help me !!?. If you need me to tell you anything else please don't hesitate to ask.
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Please upgrade your browser to Firefox 8 and check
Since a few days we have a lot of crashes with Trusteer Rapport. If you have this program, try to disable it and see if that stops the crashing.
You can stop Rapport using Start Menu > Programs > Trusteer Rapport > Stop Rapport
You can ask their helpdesk when an updated version of their product will be made available or, if you don't need this software, uninstall it.
http://www.trusteer.com/support/en/report-problem
If you do not have Rapport, then we need to have a crash report ID. When you send Mozilla a crash report it just puts it in a giant database. We have no way of looking it up without the Report ID. I have no idea what is wrong without looking up the crash report. Please get the Report ID of your latest crash report.
See https://support.mozilla.com/en-US/kb/Firefox%20crashes
or http://kb.mozillazine.org/Firefox_crashes
Hi Swarnava I have upgraded to Firefox 8 and since found out it was my Nectar Search Toolbar that was causing it to crash. My only problem now is to get it to stop crashing Firefox 8 on start up yet continue to use the toolbar. If you can suggest a solution to my new problem I will be eternally grateful.
can you provide new crashid with Firefox 8?
Sorry no I couldn't find the crash ID, it was only through trying to solve my problem Firefox updated itself so I never got that far.