Mozilla VPN is currently experiencing an outage. Our team is actively working to resolve the issue. Please check the status page for real-time updates. Thank you for your patience.

為了改善您的使用體驗,本網站正在進行維護,部分功能暫時無法使用。若本站的文件無法解決您的問題,想要向社群發問的話,請到 Twitter 上的 @FirefoxSupport 或 Reddit 上的 /r/firefox 發問,我們的社群成員將很快會回覆您的疑問。

搜尋 Mozilla 技術支援網站

防止技術支援詐騙。我們絕對不會要求您撥打電話或發送簡訊,或是提供個人資訊。請用「回報濫用」功能回報可疑的行為。

了解更多

Firefox crashes

  • 3 回覆
  • 1 有這個問題
  • 5 次檢視
  • 最近回覆由 cor-el

more options

Firefox crashes every time I try to open Scrabble on www.pogo.com. This has been happening for about 2 weeks. I updated and checked everything it said to check under Troubleshooting Firefox Crashes. I have not changed my Preferences. I have repeatedly submitted Crash Reports and have not received any Crash ID's. Help?!

Firefox crashes every time I try to open Scrabble on www.pogo.com. This has been happening for about 2 weeks. I updated and checked everything it said to check under Troubleshooting Firefox Crashes. I have not changed my Preferences. I have repeatedly submitted Crash Reports and have not received any Crash ID's. Help?!

所有回覆 (3)

more options

Create a new profile as a test to check if your current profile is causing the problems.

See "Basic Troubleshooting: Make a new profile":

There may be extensions and plugins installed by default in a new profile, so check that in "Tools > Add-ons > Extensions & Plugins" in case there are still problems.

If that new profile works then you can transfer some files from the old profile to that new profile, but be careful not to copy corrupted files.

See:

See:

If you have submitted Breakpad crash reports then post the IDs of one or more Breakpad crash reports (bp-xxxxxxxx-xxxxxxxxx-xxxx-xxxxxxxxxxxx). You can find the IDs of the submitted crash reports on the about:crashes page. You can open the about:crashes page via the location bar, like you open a website.

See:

more options

Thank you but none of this helped .... ??!!

more options

That is a problem with the latest Java update.

See:

  • bug 700835 RESOLVED FIXED [Mac] Firefox 8 and up crash with Apple's latest Java updates for OS X 10.6 and 10.7 closing tab/window containing Java applet